• Lead associates in hitting sales targets and observing sales budgets, stock & expenses control
• Co-ordinate shop meetings/briefings to communicate and update information
• Motivate associates and enhance team value, uplift team morale and coaching to associates with negative thinking and behavior
• Arrange/conduct just-in-time product training/information sessions
• Strengthen customer loyalty
• Driving all company initiatives (i.e. impact plans)
• Manage retail store operations with company policy and procedures
• Deliver retail sales & profit according to company targets
• Liaise and coordinate among various supporting functions including merchandising, logistics, finance and IT
• Appraise and council team members as required
• Dealing with customer queries and complaints
• To maintain visual merchandising display
• To collect market information
• Delegate duties and responsibilities to assist team members
• Identify emerging high flyers
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Career Growth & Opportunities:
* Develop specialized expertise in Taiwan's retail environment, mastering high-volume operations and dynamic leadership
* Exceptional performers may qualify for expanded opportunities across our retail network, including potential consideration for full-price/outlet store leadership positions when business needs align
Responsibilities:
• Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
• Lead and motivate retail sales team to provide excellent customer service and achieve sales targets.
• Ensure operational effectiveness and efficiency in accordance with company's standards and requirements.
• Attract, develop and retain talent by creating a positive work environment and a feedback culture.
• Build customer database and maintain a good relationship with valuable customers and VIP.
職責:
• 負責日常店鋪營運,包括團隊管理、門市陳列與環境、員工培訓、庫存管理、客戶反映等。
• 帶領銷售團隊達到或超越店鋪業績目標,包括銷售業績及營業利潤。
• 維持運營效率,執行符合公司要求的標準或程序。
• 確保同事的工作體驗及提高員工的投入度,吸引、發展並留住人才。
• 透過數據分析推動有效顧客關係管理策略,並與重要客戶保持良好關係。
MAIN PURPOSE
In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business
KEY RESPONSIBILITIES
Key responsibility 1
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Sales:
• To achieve or surpass monthly and yearly sales targets
• To respect the brand’s discount policy
• To lead the team to acquire new clients
• Travel for events and trainings, visit clients and attend functions to entertain clients
• To be able to sell HJ and lead the team to sell HJ for target achievement
Key responsibility 2
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Management:
• To train the boutique staff,
• To ensure proper attire, grooming and behavior in line with the brand’s guidelines,
• To ensure the boutique is maintained in perfect condition
• To organize daily briefing and monthly meetings for giving objectives, sharing information and fostering team spirit
• To coach team and take care of the recruitment, staff evaluation and development of the team
• To prioritize, plan, delegate and adapt to business needs
• To manage back office operations
Key responsibility 3
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Customer Relations Management:
• To treat the customer according to brand’s standards
• To build a strong customer relationship and loyalty
• To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
• To ensure a consistent, quality boutique experience for clients
Key responsibility 4
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After Sale Service:
• To implement brand’s service strategy
• To handle all customer’s enquiries and complaints
Key responsibility 5
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Stock Management / Products:
• To ensure adequate and complete assortments at the boutique
• To propose product ideas to management
• To negotiate special products with customers and follow-up with management