We are looking for a dedicated and detail-oriented Customer Service Agent proficient in English, Korean and Mandarin to support our international clients. Be part of a collaborative team committed to delivering outstanding customer experiences while maintaining the highest compliance
Responsibilities
.Respond professionally to customer inquiries through written communication channels.
.Address a wide range of customer issues, including account support, troubleshooting, product inquiries, and updates, ensuring resolution and satisfaction.
.Collaborate with internal teams to resolve escalations and complex cases effectively.
.Stay updated on company policies, daily announcements, and evolving service standards.
.Adhere to data privacy regulations and maintain precise records in accordance with standard operating procedures.
.Provide constructive feedback to enhance processes and improve the overall customer experience.
Requirements
.Language Proficiency: Advanced written Mandarin and intermediate English, Korean. These languages are utilized daily, with English as the company's primary working language.
.Technical Skills: Familiarity with basic computer operations and customer service tools or platforms.
.Flexibility: Willingness to work shifts, including weekends and public holidays. Holiday pay complies with the Labor Standards Act.
.Compliance Awareness: Strong dedication to confidentiality and adherence to data privacy standards.
Additional Notes
.We are proud to work with a diverse range of reputable international clients across various industries, all of which maintain a strong commitment to ethical business practices. Please note that our clients' operations do not involve gambling or related .Client assignments will be confirmed upon hiring.
.To ensure the privacy of client and customer data, personal electronic devices (e.g., mobile phones) are strictly prohibited in the workspace but may be used in designated areas.
.Recent graduates are welcome to apply. A comprehensive 4-6 week training program, conducted in English, will be provided with full pay during the training period.
工作內容:
.透過韓文&中文&英文文字(Email)為全球消費者排除問題。
.確保客服功能正常運作並持續提升服務品質。
職務要求:
.中文精通,讀寫具備與消費者溝通之能力。
.韓文讀寫中等,TOPIK 5以上尤佳。
.英文讀寫中等。
.需配合輪班(依班表有機會於假日、國定假日出勤),國定假日出勤薪資依勞基法計算。
.具備基本電腦操作能力。
月薪:
.新台幣40,000起
其他工作事項說明:
.為保障客戶與使用者隱私及資料安全,無法於工作空間使用手機等電子產品(辦公室其他區域可使用)。
.歡迎新鮮人加入,報到後公司將提供4-6週完整產品知識及相關訓練課程(中&英文授課、期間支付全薪)。
.實際負責客戶將於錄取後安排(客戶皆為美加外商公司,非博弈產業)。
※歡迎持有台灣大學/研究所學歷之外籍人士投遞履歷※
Welcome to apply if you possess a bachelor's or master's degree in Taiwan.
【Responsibilities】
The Receptionist & Admin Coordinator (AC) will provide administrative support to Taipei office.
Including but not limited to reception and guest services, mail services, phone, meeting rooms and office facility management.
Main Responsibilities:
1. Answer phone calls, take messages for staff members and manage the office telephone system
2. Receive customers and provide beverage services to clients and visitors.
3. Assist with document/package handling, such as prompt mail distribution to relevant departments, signing for couriers, and tracking packages.
4. Oversee office supplies and expenses, including procuring and maintaining office supplies (e.g., stationery and consumables), issuing purchase orders and processing payments for general office expenses
5. Update staff directory and assist new joiner onboarding.
6. Support with EHS related tasks in cooperation with office building.
7. Support corporate affairs team with logistics, admin and photos for company-wide activities.
8. Oversee office maintenance and supervise cleaning vendor to ensure a clean, orderly workplace, including carpet cleaning, pest control, and disinfection.
9. Oversee printing of business card, company letters/envelope, etc.
10. Assist with updating the IMT/CMT Notebook and have a good understanding of the company's EHS-related procedures.
11. Support with company fire safety tasks, such as training logistics and scheduling, equipment checks, updating the fire safety playbook, and other admin tasks assigned by line manager.
12. Administrative support and tasks assigned by line manager.
13. Comply with all relevant company policies, procedures and work practices.
Andy Kuo
Direct : 02-7718-8834
Mail : Andy.kuo@adecco.com
Line: @527ccida
【工作內容】
Administration and System Maintenance
• Handle internal systems and perform data analysis and reporting for the cluster leader to support business operation and management of Taiwan markets
– Dynamic: Sales pipelines
– Mavenlink: Resource Management
– Oracle: to ensure timely processing, reporting and approvals
– TCT: support knowledge management
• Responsible for the contracting, invoicing related administrative works for Taiwan
Create and analyse data to produce regular and ad-hoc reporting for the Cluster Leader
• Ensure timely processing, reporting and approvals
Support client project works and project manage roll out of cluster initiatives
• Support Taiwan project delivery and localization of Ips
• Support marketing initiatives
【基本條件】
• 精通統計方法、數據分析與報告呈現。
• 熟悉使用Microsoft Excel、Word、PowerPoint。
• 良好的英文與中文書面及口語溝通能力。
• 具分析能力、準確性及注重細節,能運用分析技能與方法解決問題。
• 注重細節,具備團隊合作精神,並具有正向思考的態度。
• 具備高度的個人主動性,並對在顧問業務中發展長期事業有濃厚興趣。
【上班時間】
週⼀⾄週五 09:00-18:00