ACTIVITIES
Customer Service:
• Handle customer orders and key in SAP system.
• Check order price, stock availability and follow up delivery.
• Issue production/decanting/purchase request when out of inventory.
• Notify customers for cash payment and prepare pro-forma invoice.
• Handle customer feedback and provide report when case closed.
• Handle customer request on goods return & exchange / sample request / SDA (credit note).
• Assist sales/marketing team regarding customer promotion scheme.
Reporting:
• Provide inventory report to sales team weekly.
• Provide sales report to sales team twice a month.
• Provide backorder report to sales team in the mid of every month.
• Provide monthly customer statement for some specific customer.
• Provide customer incentive report list every month.
• Provide MBR report monthly.
Others:
• Maintain Salsa Case in Salsa website for customer feedback.
• Participate ISO internal/external audit.
• Participate other project assigned by N+1.
CONTEXT AND ENVIRONMENT
• Under standard customer offer procedure to serve about 130 customers including 33 contracted distributors.
• A tough supply management environment impacted by force majeure factor.
ACCOUNTABILITIES
• Ensure that all customer orders are well follow up with standard customer offer.
• Ensure that all customer feedback are well closed.