Responsibilities | Leadership & Team Management • Lead and develop cross-functional teams in supply chain and customer service to • achieve operational excellence. • Set clear goals, provide coaching, and foster a high-performance, collaborative culture. • Act as a key decision-maker to resolve escalated issues and ensure smooth daily operations. Supply Chain Management • Oversee procurement, supplier management, inventory control, and logistics to ensure on-time and cost-effective delivery. • Optimize supply chain processes using ERP/MRP systems and key performance metrics. • Align supply chain strategies with business goals in collaboration with sales, engineering, and other departments. Customer Service Management • Manage customer service operations to deliver timely, accurate, and professional support. • Monitor service performance (e.g., response time, resolution rate, customer satisfaction) and drive continuous improvement. • Strengthen client relationships by ensuring effective communication and issue resolution. Requirements | • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field. • 10 +years of experience in operations, with at least 5 years in a leadership role managing both supply chain and customer service functions. • Proven B2B operations experience in supply chain and customer service, preferably within an industrial or manufacturing environment. • Strong people management skills with proven ability to inspire, coach, and retain high-performing teams. • Experience in global supply chain operations, 3PL management, and customer service performance improvement. • Proficiency in ERP/MRP systems and customer service management tools. • Excellent problem-solving, communication, and collaboration skills, with fluency in English and Chinese.

領導客服團隊。管理一個 13 人的團隊（包含 1 位組長與 2 位資深專員），確保服務品質及營運順暢，並持續推動客服流程的優化。 工作內容包含 : <核心職責> • 確保新進成員能順利完成培訓並融入團隊，為客戶提供高品質的服務。 • 與各相

職務說明 本職位將帶領客服前線團隊，確保整體服務水準與運營效率，並持續推動流程改善與人才培育，以強化顧客體驗與團隊績效。 主要職責 • 負責管理約 15 位一線客服同仁，安排出勤與人力配置，確保服務品質及運作順暢 • 監督並提升團隊的工作表現、

- e-Channel Reconciliation and Complaint Handling Officer - Job Brief: The e-Channel Reconciliation and Complaint Handling Officer is the first point of contact for bank customers, providing exceptional service and support while effectively addressing and resolving customer complaints. This role involves handling inbound and outbound calls, managing customer inquiries, and ensuring customer satisfaction while adhering to regulatory and bank policies. Job Responsibilities: • Customer Service: - Answer inbound calls from customers promptly and professionally. - Provide accurate information about bank products, services, and procedures. - Assist customers with inquiries, account management, and transaction processing. - Handle customer complaints empathetically, investigate issues thoroughly, and provide timely resolutions. - Maintain a positive and helpful attitude even in challenging situations. • Complaint Handling: - Receive and register customer complaints through various channels (phone, email, social media). - Investigate complaints by gathering information, interviewing relevant parties, and reviewing documentation. - Analyze complaint data to identify trends and root causes of issues. - Escalate complex complaints to appropriate departments or supervisors for resolution. - Follow up with customers to ensure their complaints are resolved satisfactorily. • Regulatory Compliance: - Ensure adherence to regulatory guidelines and bank policies for complaint handling and customer service. - Maintain accurate records of customer interactions and complaints. - Stay informed about changes in regulations and industry best practices. • Quality Assurance: - Participate in call monitoring and quality assessment programs to improve performance. - Provide feedback to team members and identify areas for improvement. - Contribute to the development and implementation of customer service strategies. • Reconciliation: - Perform daily reconciliation of all e-channel transactions. - Escalate and address any discrepancies or errors with the appropriate departments to ensure timely resolution. - Generate a comprehensive daily report documenting the status of all e-channel transaction reconciliations. Job Requirements: • Education: - Minimum Bachelor Degree. • Experience: - 1-2 years of experience in customer service, call center, or complaint handling. - Experience in the banking or financial services industry is a plus. • Language Skills: - Fluent in Mandarin (Taiwan), Bahasa Indonesia, and English. • Skills: - Excellent verbal and written communication skills to effectively interact with customers and colleagues. - Strong interpersonal skills to build rapport, show empathy, and resolve conflicts. - Ability to analyze problems, identify solutions, and make sound decisions. - Commitment to providing exceptional customer service and ensuring customer satisfaction. - Ability to actively listen to customers, understand their concerns, and respond appropriately. - Ability to manage multiple tasks simultaneously and prioritize effectively. - Ability to adapt to changing situations and handle unexpected challenges. - Ability to collaborate effectively with other team members and departments. - Demonstrate strong integrity, professionalism, and a commitment to maintaining customer confidentiality at all times.

歷 - 具備一年以上客服相關工作經驗者尤佳 - 在處理困難情況和客戶時，具有高度的耐心和包容力 - 良好的團隊合作精神 - 良好的人際溝通技巧，具服務意識及積極態度 - 良好的問題解決能力 - 熟悉電腦操作，需擅長使用 Microsoft

7.完成部門主管交辦工作。 ◎ 備註： 1. 有耐心細心，具備良好的溝通協調能力，並有處理緊急事務的應變力。 2. 有客服、風控相關經驗一年以上優先。 3. 需可配合輪班。 ◎ 上班時間 【需配合輪早晚班】 早班07:00~15:00 中班

1. 處理來自電話、傳真和/或郵件的申請案件，如：個人資料變更/查詢/請求，以及協助提供本公司政策/規則之說明與解釋。 2. 處理違反本公司規範之案件。 3. 具有客戶服務基礎與精神，能自動自發並掌握積極時間管理能力，自主完成案件及抗壓性。

【工作內容】 1. 第一線回覆B2B客戶需求，進行問題排查，並提供解決方式或提報給相關單位。 2. 協助處理日常業務及主管交辦事項。 【需求能力】 1. 具備獨立的英文讀寫能力，在即時通訊軟體上以英語文字形式與客戶應對。(工作中80%需要使用英文讀寫) 2. 對問題的理解能力與邏輯觀念佳，主動積極有責任感。 3. 抗壓性高，具備團體合作特質及對客戶服務有高度熱忱 --------------------------------------------------------------------- 【Job Responsibilities】 1.Serve as the first line of support for B2B clients by responding to inquiries, troubleshooting issues, and either providing solutions or escalating to relevant teams. 2.Assist with daily operations and tasks assigned by supervisors. 【Requirements】 1.Strong English reading and writing skills, capable of communicating with clients via instant messaging in English. (English will be used in approximately 80% of daily work) 2.Strong problem-solving skills with a logical mindset; proactive, responsible, and detail-oriented. 3.Ability to work under pressure, with excellent teamwork and a strong passion for customer service.

他主管交辦事項 6. 協助團隊專案管理 【期待您具備的能力與特質】 1. 擁有2年以上客服工作經驗 2. 擅長英文直接口譯與溝通，並具備多益測驗分數700分以上 3. 通過日文N1檢定，並熟悉日本文化及應對禮儀 4. 擁有良好合作態度及團隊精神，

【職務內容】 1. 精通產品功能以及操作方式。 2. 熟悉產品業務邏輯及各種常見問題的解決方法。 3. 協助新客戶線上教學(中英文)。 4. 提升優化客戶服務流程。 5. 歸納分類客戶各類型問題，及時將問題傳遞給對應相關人員。 6. 跨部門合作，有效快速的追蹤問題與管理。 7.定期記錄及追蹤客戶使用狀況。

報並記錄系統異常，並與技術團隊合作優化交易平台 支援主管交辦事項及客服日常工作協調 Working Hours 本職務採固定班別，不需輪調早班與大夜班。(可於面談時選擇想要的工作時段) 早班：8:00 – 17:00（休息 1.5 小時）

1業務與行銷文件管理與客戶回覆 2.商務流程作業(訂單、合約、報價單等)並協助對應ERP或CRM系統，維護正確性與即時性 3.客戶與合作夥伴聯繫 4.跨部門協調溝通 5.主管交辦任務 6.後勤支援與會議、展覽活動安排...等

HB Leisure 是全球領先的技能遊戲和娛樂景點合作夥伴，與臺北市兒童新樂園，六福村主題公園、聖淘沙名勝世界、雲頂名勝世界愛寶樂園等主題公園、遊客、景點和休閒領域的知名組織合作！我們在台灣和雷克士遊樂休閒設備有限公司合作拓展業務。隨著我們不斷發展壯大，我們一直在尋找能夠跟上我們活躍和充滿活力的步伐的有乾勁的人。 如果您準備好迎接挑戰並享受隨之而來的所有好處，請與我們一起開始您的旅程——我們保證這將是一個有趣的旅程。 你的職業生涯會充滿熱情！你將擁有絕佳的機會加入一個充滿樂趣和活力的團隊！您將為参加我們遊戲的遊客提供有趣和令人興奮的體驗。通過我們的熱門遊戲例如“hook a duck”及“basketball”，我們的目標是專注於為我們的客戶帶來樂趣和刺激。 我們成功的核心是具備最有趣的遊戲、最好的獎品和最佳工作團隊。 如果你感覺辦公桌工作不適合你，那麼你就是我們要找的人！ 加入我們的團隊，成為遊戲營運人員，從管理六福村主題樂園有趣又刺激的技巧遊戲中獲得可轉移的技能以及豐富的經驗！ 主要職責範圍如下，但不限於 ・協助遊客現場遊戲的支付(POS系統) ・主動招攬遊客並向遊客推銷我們的遊戲 ・確保櫃上獎品充足(視覺營銷)，以增加遊客的興趣 ・為遊客提供卓越的客戶服務及良好的遊戲體驗 ・負責櫃位的整體整潔 ・向遊客解釋遊戲規則 ・工作期間遵守園區內維安政策 ・確保將任何問題上報給管理團隊 ・確保櫃位庫存保持在足夠的狀態 ・協助櫃位每日開關班庫存盤點 ・開關班零用金核實 員工福利: -具競爭力的薪資 -誘人的每日獎金 -年假 -勞保，健保，勞退 -員工尾牙 -免費供膳 -晉升機會和愉快的工作氛圍 HB Leisure is the world‘s leading attraction partner for skill games and amusements across the globe, working with well-known and respected organizations in the theme park, visitor, attraction and leisure sectors the likes of Leofoo Village Theme Park, Resorts World Sentosa, Resorts World Genting, Everland Resort and more! We have partnered with REKS Amusement & Leisure company in Taiwan to expand our operations in the region. As we continue to grow and expand, we are always on the lookout for driven individuals who can keep up with the pace of this exciting, dynamic environment. If you’re ready for a challenge and all the benefits that come with it, start your journey with us – we promise it will be a fun one! A career with us is about enthusiasm and commitment, be a part of a fun and dynamic team with fantastic career opportunities! Provide a fun and exciting experience for guests enjoying time out at a theme park or event through high levels of engagement to encourage participation in our variety of games with prizes. From popular games such as ‘hook a duck’ to ‘basketball’ to name just a couple, our aim is to focus on bringing fun and excitement to our customers. At the heart of our success is Great Games, Great Prizes and Great People. If a desk job isn‘t for you, you are for us! Gain real-life experience and develop transferable skills that will be recognised throughout your career. Join us as Customer Service Operative to run the fun and exciting skill games at Leofoo Village Theme Park! Your job responsibilities includes: ・Day to day operation of our pay-as-you-go games units ・Upselling our games to customers ・Visual merchandising of our stock to increase interest and excitement ・Providing exceptional customer service to our guests ・Responsible for the overall tidiness of the game units ・Management of a small float and paperwork in support of the float ・Explanation of the games rules to our customers ・Working within the company’s Health & Safety policy. ・Ensuring any issues are escalated to a member of the management team ・Replace stock as it runs low. ・Take part in any stock checks as required. The benefits of working with us: - Competitive rates of pay - Attractive daily bonus opportunities - Annual leave - Labor insurance, Health insurance, Pension - Year-end Employee Party - Free Meals - Career progression and co-operative working atmosphere

我們希望你具備 1. 具備至少1年的客戶服務經驗 2. 充分的英文、中文的口語表達能力，優秀的電話客服禮儀尤佳 3. 能夠舉一反三，具備靈活思考的能力 4. 積極主動、喜愛與人接觸 5. 具備良好合作態度及團隊精神，並富有工作激情、責任感 職

Work Location: Penang, Malaysia Job Type: Full-Time Industry: Customer Service / Outsourcing Services Salary Range: MYR 7100 -8000 Visa Support: Provided Relocation Support: Flight allowance + 1 week of free accommodation Job Description We are hiring Mandarin native speakers (preference given to candidates from Taiwan) to join our global customer support team based in Penang, Malaysia. This role requires fluency in both Mandarin and English to deliver high-quality service to customers across the Asia region. Key Responsibilities Provide professional support to customers via phone, email, and online chat in both Mandarin and English. Guide customers through online ordering and payment processes. Handle customer issues efficiently and escalate urgent matters when necessary. Accurately record customer information and strictly adhere to data security protocols. Collaborate with the team to continuously improve service quality. Achieve performance targets (KPIs) set by the company. Job Requirements Education & Experience: Diploma or Bachelor’s degree (any major; Communication, English, or related fields preferred). Fresh graduates are welcome to apply. 6+ months of customer service experience (in any industry) is a plus. Language Skills: Native-level Mandarin (clear pronunciation, fluent communication). English level B2 (fluent in speaking and writing). Soft Skills: Customer-oriented with patience and empathy. Excellent problem-solving and active listening skills. Able to adapt to a fast-paced work environment. Technical Skills: Typing speed: 40 words per minute with 90%+ accuracy. Proficient in Microsoft Office. Employee Benefits ✅ Malaysian work visa support ✅ Relocation flight allowance ✅ 1 week of free accommodation upon arrival ✅ Multicultural working environment ✅ Career development opportunities #FullTime #CustomerService #Sales #BPO #BusinessProcessOutsourcing #CallCenter #ContactCenter #Teleperformance #TeleperformanceMalaysia #CareerGrowth #Promotion #KualaLumpur #Selangor #Johor #Sabah #Sarawak #CustomerSuccessSpecialist #EastMalaysia #Penang #AirlineIndustry #SocialMedia #Relocation

1. 協助業務執行、客戶服務和資料管理等相關事務。 2. 國內外客戶聯繫並安排提送海/空運貨物進出口需求。 3. 處理國內外客戶之海/空運貨物進出口事宜。 4. 客戶出貨聯絡，協助業務人員 維繫客戶關係。 5. 協助追蹤貨物狀況與國內外客戶郵件回覆。 6. 文件整理及歸檔 7. 主管交辦事項

【職務內容】 1. 接聽0800客服專線，數位線上即時文字客服回覆，客服中心面對面售後及保固服務 2. 提供顧客對於BRITA商品諮詢、使用操作、售前售後及保固服務。 3. 協助解決顧客的需求並將顧客問題收集、統合整理及狀況排除與後續追蹤。 4.

1. 執行公司客戶服務流程（成本、品質、交期控制…等），提供客戶業務相關需求，管理訂單進度，以達成客戶交期； 2. 客戶關係管理(CRM) ，以促進公司銷售目標達成; 3. 協助客戶在 Avery 跨國/跨區域的團隊合作及各項業務需求的推動及執行； 4. 參與公司在職訓練和各項專案計劃； 5. 完成主管交付工作及團隊活動；

尋找一位動手能力強、細心且具有現場維修經驗的 客戶服務工程師，負責為我們安裝於台灣客戶端的 Optimus 100 STEM 系統（掃描穿透式電子顯微鏡）提供技術支援與維修服務。本職位將是處理現場硬體故障排除、預防性維護、系統校正及安裝支援的第一線人員。 主要職責： 1.進行 STEM 系統的現場安裝、診斷、故障排除與維修。 2.執行依據標準作業流程的預防性與矯正性維護工作。 3.詳實紀錄服務報告與客戶維修紀錄。 4.教導用戶正確操作儀器與基本保養程序。 5.協助遠端技術團隊處理複雜故障與零件更換。 6.提供安裝後的保固與延伸服務。 7.依照服務合約及時回應客戶需求。

1. 空運進口作業。 2. 與航空公司、報關行及卡車公司聯絡。 3. 國內及國外帳單的製作與應付帳款請款作業。 4. 與國外分公司或代理聯絡、發送文件並進行核對。 5. 根據公司程序滿足 KPI 標準。 6. 其他主管指派的事項。

客服專員負責管理客戶訂單，並確保訂單能準時且正確地交付。該職位需要具備卓越的協調能力，以利與供應商、運輸團隊及公司內部單位進行溝通。同時，需透過有效的溝通與問題解決能力，維持高水準的客戶滿意度。 工作職責： 1. 處理客戶訂單，並與供應商協調以

【請至 https://jrg.avature.net/en_US/careers/JobDetail/1856 投遞履歷， 我們會以這邊收到的履歷為主】 1.擔任客服中心值班主管，指導、支援客服人員電話與文字服務。 2.回覆客服信箱與社群