Edenred_新加坡商宜睿智慧股份有限公司台灣分公司

為增加身心障礙人才就業機會及維護身心障礙者的就業權益，故特別設立身心障礙人才招募專區，歡迎持身心障礙手冊的朋友主動投遞！ 職缺說明可參考本公司在104上刊登之各項職缺頁面，如有合適職務，我們將主動與您聯繫。 【內勤業務,電話行銷人員】 1. 電話開發潛在客戶，透過介紹平台及產品促成潛在客戶成為新客戶 2. 與業務開發團隊合作，安排客戶拜訪和會議，確保完善的銷售流程 3. 精確地從潛在客戶名單機會中發掘出新客戶，以及判斷新客戶的需求 4. 將客戶的詢問轉化為銷售機會 5. 幫助提高銷售機會的效率 6. 利用電話方式維護客戶關係，並能夠針對客戶回饋進行商業分析 【後端工程師】 1. Design, build and optimize Edenred Taiwan products and services 2. Write clean, scalable code using .NET programming languages 3. Collaborate with internal teams to produce software design and architecture 4. Participate in requirements analysis 5. Test and deploy applications and systems 6. Develop documentation throughout the software development life cycle (SDLC) 7. Serve as an expert on applications and provide technical support 8. Conduct code reviews and unit tests to deliver high-quality code

【Edenred Taiwan】 Under the Payment & New Solution business line, Edenred Taiwan is the pioneer and leader of digital vouchers market in Taiwan, with a strong presence in both incentives & reward, and Employee Benefit segments. In the last 3-5 years, Taiwan BU has experienced rapid growth. This growth has been marked by an increase in the number of verticals, diverse business models, increased business volumes & revenue, and a burgeoning workforce. The Sales team at Edenred Taiwan stands at the forefront of rapid business growth, bringing value to our customers through our digital product. Supported by cross functional teams, our sales are equipped with market insights, performance knowledge and a strong IT/Product team to bring the best solutions to our customers while reaching for business excellence. 【Your Role】 。The Account Manager will strive to achieve sales target aggressively through cross-selling and client relationship management. You will possess a can-do attitude to meet challenges in this forever changing world to ensure customer satisfaction. You will also be disciplined in sales operation and examine sales data to remove blockage and find new opportunities to increase win rate. The team structure, 。Direct report to Account Sales Head This Account Manager is responsible for:  REVENUE GROWTH: : • Drive the achievement of aggressive sales targets, continually assessing and adjusting key account strategies for optimal performance with a specific focus in cross-sell and key account maintenance • Collaborate with the team to identify and pursue immediate business opportunities for accelerated revenue growth and actively manage attrition rate  CLIENT RELATIONSHIP MANAGEMENT: • Build and maintain client relationships optimized for swift conversions, ensuring exceptional service and rapid satisfaction Leading to high client NPS scores • Leverage unique dynamics of rapid sales to establish trust and deliver quick wins for clients  MARKET ANALYSIS: • Stay abreast of industry trends, competitor activities, and market dynamics influencing rapid sales • Provide valuable insights to inform product development and marketing strategies geared towards rapid market penetration  CROSS-FUNCTIONAL COLLABORATION: • Work with internal teams, including marketing, customer service, merchant and product to algin cross-selling strategies and ensure seamless customer experience

工作內容: 1. 電話開發潛在客戶，透過介紹平台及產品促成潛在客戶成為新客戶 2. 與業務開發團隊合作，安排客戶拜訪和會議，確保完善的銷售流程 3. 精確地從潛在客戶名單機會中發掘出新客戶，以及判斷新客戶的需求 4. 將客戶的詢問轉化為銷售機會 5. 幫助提高銷售機會的效率 6. 利用電話方式維護客戶關係，並能夠針對客戶回饋進行商業分析

Your role: In the dynamic realm of tele-sales, you stand out as an ambitious and results-oriented professional with a proven knack for identifying and seizing new business opportunities. Resilient in the face of rejection, you embody a relentless pursuit of goals, learning from setbacks, and persistently navigating the challenges of telephonic sales. Driven by a relentless pursuit of results within the telephone landscape, you thrive in the high-pressure environment of tele-sales, consistently pushing towards the finish line of success. Your ability to empathize, even purely through voice, adds a personal touch to interactions. Understanding the significance of meticulous tele-sales activity and data documentation, you recognize these as the keystones to boosting tele-sales performance and optimizing your work methodology. In your hands, the narrative of success in tele-sales becomes an ongoing saga of improvement, resilience, and customer-centric excellence through the art of telephone communication. Job Goal: 1. Exceed Sales Quota Attainment • Exceed/Meet assigned sales quotas to contribute to overall company revenue goals. 2. Pipeline Growth • Continuously expand the sales pipeline by generating new leads and opportunities through successful tele-sales initiatives. 3. Optimize Leads Conversion Lead Rate, Cycle time & Call-to-Close Ratio • Achieve a targeted lead conversion rate, turning prospects into qualified opportunities and, eventually, customers. • Maintain a healthy call-to-close ratio, indicating the efficiency and effectiveness of tele-sales efforts. • Streamline the sales conversion cycle time, aiming for efficient and timely progression from initial contact to closing. 4. Maintain NPS & Customer Satisfaction • Ensure a high level of customer satisfaction by delivering a positive buying experience through telephonic interactions. 5. Knowledge Expansion • Demonstrate an in-depth understanding of the company's products, services, and tele-sales processes. Your Tasks: 1. Cold Calling 2. Lead Qualification and Conversion to Opportunity 3. Objection Handling & Effective Follow-up 4. Value Proposition Refinement 5. CRM Data Integrity and Utilization 6. Script Development and Improvement 7. Training and Development

【About Edenred Taiwan】 Under the Payment & New Solution business line, Edenred Taiwan is the pioneer and leader of digital vouchers market in Taiwan, with a strong presence in both incentives & reward, and Employee Benefit segments. In the last 3-5 years, Taiwan BU has experienced rapid growth. This growth has been marked by an increase in the number of verticals, diverse business models, increased business volumes & revenue, and a burgeoning workforce. 【About Our IT Team】 The IT team at Edenred Taiwan stands at the forefront of technical innovation, dedicated to pioneering advanced solutions to meet the dynamic needs of the market. With a collaborative culture that thrives on knowledge sharing and collective problem-solving, the team consistently pushes the boundaries of what's possible. The IT team at Edenred Taiwan are not just maintaining the status quo but are actively redefining it, ensuring that the company remains a leader in its field through cutting-edge technology and a continuous pursuit of innovation. The main responsibilities are: 1. Design, build and optimize Edenred Taiwan products and services 2. Write clean, scalable code using .NET programming languages 3. Collaborate with internal teams to produce software design and architecture 4. Participate in requirements analysis 5. Test and deploy applications and systems 6. Develop documentation throughout the software development life cycle (SDLC) 7. Serve as an expert on applications and provide technical support 8. Conduct code reviews and unit tests to deliver high-quality code 【Profile requirements】 Requirements: 1 Minimum 3 years of experience in software design and development with C# .NET Core and MSSQL 2 Familiarity with design/architectural patterns (e.g. MVC/DDD) 3 Experience in event-driven software programming in large-scale data sets 4 Familiar with public cloud services (Microsoft Azure or AWS) 5 Knowledge of JavaScript/Jquery/AJAX and HTML5/CSS3 6 Familiarity with architecture styles/APIs (RESTful, GraphQL, gRPC) 7 Fluent in version control git & git-flow 8 Understanding of Agile methodologies 9 Excellent troubleshooting and communication skills 10 DevOps experience/understanding/interest a strong plus 11 Fluent in Chinese is essential; Good command in English

Your Role: The Business Development Manager will play a crucial role in driving business growth and expanding our market presence. This individual will be responsible for identifying and pursuing new business opportunities. The Business Development Manager will implement effective sales strategies for Edenred’s diverse product portfolio, focusing on the employee benefit market. Accountabilities: 1. REVENUE GROWTH: • Drive the achievement of aggressive sales targets, continually assessing and adjusting key account strategies for optimal performance with a specific focus in cross-sell and key account maintenance • Collaborate with the team to identify and pursue immediate business opportunities for accelerated revenue growth . 2. NEW CLIENT ACQUISITION: • Acquire and build client relationships optimized for swift conversions, ensuring exceptional sales pitch and objection handling to win client satisfaction and close contract. • Leverage unique dynamics of rapid sales to establish trust and deliver quick wins for clients and in turns achieve high NPS scores. 3. MARKET ANALYSIS: • Stay abreast of industry trends, competitor activities, and market dynamics influencing rapid sales. • Provide valuable insights to inform product development and marketing strategies geared towards rapid market penetration. 4. CROSS-FUNCTIONAL COLLABORATION: • Work with internal teams, including marketing, customer service, merchant and product to algin cross-selling strategies and ensure seamless customer experience

【Edenred Taiwan】 Under the Payment & New Solution business line, Edenred Taiwan is the pioneer and leader of digital vouchers market in Taiwan, with a strong presence in both incentives & reward, and Employee Benefit segments. In the last 3-5 years, Taiwan BU has experienced rapid growth. This growth has been marked by an increase in the number of verticals, diverse business models, increased business volumes & revenue, and a burgeoning workforce. The Finance team aims to adapt ourselves with the winning mindset and effective ways of working under Edenred “fast growth” journey, as well as keeping on delivering relevant & excellent level of service to our business partners and the management team. 【YOUR ROLE】 This position is responsible for risk (including internal control) management, assessment and development of governance mechanics and environment of the Company. The Risk Manager is responsible for:  Shaping the roadmap of risk management strategies and governance mechanics of the Company: Collaborate with senior management to develop and continuously refine the company's risk management and internal control framework and governance structures.  Identify key risks across all functions using standard risk assessment methods: Conduct comprehensive risk and internal control assessments to pinpoint potential threats and vulnerabilities within the organization and rate them in a risk heatmap.  Perform risk and internal control analysis and risk mapping exercises and other risk assessments for the Company and share findings with the leadership team: Propose detailed risk mitigation plans, timelines, key risk priorities and stakeholder involvement to address identified risks.  Development of mitigation plan/measures for the gaps identified following the relevant risk analysis and assessment: Design, develop, refine and execute the mitigation plans for subsequent implementation and monitoring.  Ensure risk mitigation measures are implemented and continuously monitored: Establish and maintain a robust monitoring and KPI process to track the effectiveness of risk management and internal control initiatives.  Develop and refine relevant Standard Operating Procedures (SOPs) in key business processes: Focus on areas impacting business and financial risks such as (but not limited to) order to cash flows, procurement, credit control, and pricing to ensure risk management and internal control practices are integrated.  Own the Risk Management (and Internal Control) Framework of the Company: Recommend and monitor the implementation of risk management and internal control policies and procedures, including (but not limited to) adjustments to the Chart of Authority (COA), RACI and SWOT analysis.  Educate relevant functions/teams on key risk management and internal control principles: Provide training and guidance to ensure all teams understand and can effectively manage risks and carry out risk and internal control procedures effectively.  Establish effective working relationships with all key stakeholders: Foster collaboration and communication with stakeholders to ensure a unified approach to risk management.  Initiate, drive, and manage the continuous improvement of risk management and internal control procedures: Lead efforts to enhance and refine risk management and internal control practices, ensuring they remain effective and up to date.  Close cooperation with legal/compliance Working with legal/compliance on control weaknesses and implementation of controls to address legal and compliance risks.

The Product Manager captures the imagination with compelling narratives of initiative, hard work, and innovation. The Product Manager can spark emotion and action, transmit values and objectives, foster collaboration, and lead people and organizations into the future. The Product Manager owns the roadmap and must prioritize building what matters most to achieve the strategic goals of the organization. A day in the life : 1. Combining with the company's business goals, define the APP product roadmap, product design and interactive design related to e-voucher, mobile payment and employee benefit. 2. Through data analysis and competitive product analysis, deeply understand user needs, track and research product data, analyze operating results, and optimize product strategies. 3. Data driven. Know how to track, analyze data of the APP and iterate the APP features based on the results. 4. Communicate product/project goals with stakeholders across departments, establish and maintain a good relationship with customers, establish and maintain a good relationship with third parties/suppliers, and coordinate internal resources with third parties/suppliers for improvement project execution. 5. Design products and write detailed Product requirement documents. 6. Develop project scope and purpose, including confirming the feasibility of the technical part. 7. Ensure the feasibility and proper allocation of resources. 8. Make good use of tools to control the scope, schedule and budget of the project, establish a detailed project plan to track progress, ensure that each project is delivered on time within the budget and scope, and review the results of the project by using systems, tools and technology. 9. Implement control to reduce project risks.