「Customer Service Specialist」的相似工作

您是否善於組織、溝通流暢、且喜歡多元文化的工作環境？我們正在尋找一位充滿熱忱的行政助理，與我們的國際團隊一同成長！ 工作內容 •友善接聽電話，成為學生和家長的第一道溫暖橋樑 •用心回覆學生和家長的郵件與訊息，確保每位客戶感受到專業與關懷 •了解客戶需求，提供清晰且吸引人的課程簡介 •精準安排課程與顧問行程，讓每個學習計畫無縫接軌 •處理文書與資料，成為團隊高效運作的關鍵推手 •監督行事曆並安排行程，幫助團隊保持最佳節奏 (工作上常有使用英文的機會，須具備流利或中等以上英語聽說讀寫能力) 工作時間 週休二日：每週一與週二 我們的福利，為您加碼幸福！ 福利制度 年終獎金 辛苦一整年，絕不讓努力白費！年終獎金是我們對你貢獻最實在的肯定。 三節獎金 重要節日不缺席，無論是粽子香還是月餅甜，都有獎金讓你過節更開心。 年年調薪 努力會被看見，薪水會隨著你的成長持續提升，讓你每年都有更好的回報和未來。 英文工作環境 我們的工作環境充滿英文交流機會，讓你在日常工作中自然磨練語言能力，跟來自世界各地不同國家的同事文化交流． 辦公室零食櫃 嘴饞時的救星！各式零食、咖啡、茶點應有盡有，讓你元氣滿滿拚工作！ 我們是一家專注於教育與學習的國際化公司，提供創新且專業的服務，網址：https://panoedu.org。如果您正在尋找一份不僅能展現自我才能，還能成長與挑戰的職業機會，歡迎加入我們的大家庭！

32000-85000元 歡迎來挑戰高薪！ 男女皆歡迎 歡迎無經驗、二度就業。 【工作內容】 負責櫃檯接待、行政庶務。 臨床跟診、並協助醫師看診。 主管指派之工作。 【工作時間】 分早午晚班或各時段班！ 可連休，月休8-10天。 【超越勞基法福利】 1. 勞保、健保、勞工退休金提繳。 2.員工及員工眷屬醫療優待 （免掛號費，自費最優惠7折喔！） 3.員工在職教育訓練。 4.每年依據能力有調薪機會。 5.免費提供員工制服，且診所免費提供清洗服務。 6.獎金： 最高高達17萬2千多元。 7.春酒禮品最高獎金等值3萬。 8.不定期員工聚餐。 9.不定期國內外員工旅遊。 （年資滿一年員工旅遊送2天假可連休5天，員旅補助最高3萬元。） 10.不定期三節禮品。 ！32000-85000元！ 歡迎來挑戰高薪！ 男女皆歡迎 歡迎無經驗、二度就業。 【福利加碼】 *擁有助理專屬椅，不用站得很辛苦。 *有流動助理協助，團隊合作不辛苦。 *休假福利： （ㄧ）婚假8天 （二）特休： （1）滿6個月，3天特休 （2）滿1年，7天特休。 （3）滿2年，10天特休。（4）滿3年，每年14天特休。（5）滿5年，每年15天特休。 （6）滿10年，每年加給1日，加至30日為止。 （三）颱風假、產假、產假薪資、育嬰假、陪產假、生理假、喪假、歲時祭儀假。 ●排班模式 : 診所一~日皆有營業，助理輪班，排休具彈性，一例一休（四周彈性工時）。 ●診所氛圍 : 上班氣氛愉悅，診所同事相處單純無小團體、勾心鬥角問題； 診所醫師皆是台大醫師，每位醫生脾氣都很好且好跟，可無壓力上班喔！ ●有經驗助理可約時間先來試做

●工作內容： 負責櫃檯接待、行政庶務。 臨床跟診、並協助醫師看診。 主管指派之工作。 32000-85000元 歡迎來挑戰高薪！ 男女皆歡迎 歡迎無經驗。 【工作內容】 ◆完成主管交辦事項。 【工作時間】 分早午、午晚班或各時段班！ 可連休，月休8-10天。 【超越勞基法福利】 1. 勞保、健保、勞工退休金提繳。 2.員工及員工眷屬醫療優待 （免掛號費，自費最優惠7折喔！） 3.員工在職教育訓練。 4.每年依據能力有調薪機會。 5.免費提供員工制服，且診所免費提供清洗服務。 6.獎金： 最高高達17萬2千多元。 7.春酒禮品最高獎金等值3萬。 8.不定期員工聚餐。 9.不定期國內外員工旅遊。 （年資滿一年員工旅遊送2天假可連休5天，員旅補助最高3萬元。） 10.不定期三節禮品。 ！32000-85000元！ 歡迎來挑戰高薪！ 男女皆歡迎 歡迎無經驗、二度就業。 【福利加碼】 *擁有助理專屬椅，不用站得很辛苦。 *將有自動裁切封口機，不用辛苦手動按壓裁切。 *有流動助理協助，團隊合作不辛苦。 *休假福利： （ㄧ）婚假8天 （二）特休： （1）滿6個月，3天特休 （2）滿1年，7天特休。 （3）滿2年，10天特休。（4）滿3年，每年14天特休。（5）滿5年，每年15天特休。 （6）滿10年，每年加給1日，加至30日為止。 （三）颱風假、產假、產假薪資、育嬰假、陪產假、生理假、喪假、歲時祭儀假。 ●排班模式 : 診所一~日皆有營業，助理輪班，排休具彈性，一例一休（四周彈性工時）。 ●診所氛圍 : 上班氣氛愉悅，診所同事相處單純無小團體、勾心鬥角問題； 診所醫師皆是台大醫師，每位醫生脾氣都很好且好跟，可無壓力上班喔！ ●有經驗助理可約時間先來試做

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review. • Work and assist the Sales team in managing their Customer pre & post shipment. • Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable) • Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution. • Manage customer’s portal update and customized report if required. • Update customer production change requirement within Future System to optimize inventory planning. • Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

Duties: 1. To maintain business relationship with existing customers by contacting the customer on a regularly basis to improve customer service satisfaction. 2. Contract archiving and contract renewal. 3. Interact with operation, sales, finance (contract process) departments for following up company procedure to enhance clients’ satisfaction. 4. Handle clients enquiries on a professionally, timely and efficiently and follow up customer service complaints 5. Support Sales team on government bidding and SFDC maintaining. 6. Accurately complete global/local reports, the supplier information form, annual audit report and other relevant reports. 7. Identity new opportunities through relationship building and issue resolution Requirements: 1. Bachelor degree with over two years B2B customer services or sales work experience is essential. 2. Capable of using Microsoft Office and Google. And, not afraid of engaging various systems 3. Must be a self-starter, and extremely motivated, effective to perform. 4. Possess sophistication and poise to work with high-level contacts. 5. Must possess excellent customer service skills, excellent organization and problem solving skills. 6. Serious work attitude, rigorous and responsible, with a strong sense of responsibility.

Job Description Summary: 1. Communicate with account to understand customer's requirement whether air & sea. 2. Understand and familiar with customer's SOP. 3. Arrange shipment according to customer's SOP. 4. Coordinate with operation team for carrier booking/space/rate/vessel schedule and all related matter. 5. Communicate shipment details to customer like billing instructions& others 6. Maintain good relationship with customers and all stakeholders include. 7. Ad hoc tasks assigned by supervisor 工作內容 1. 與客戶聯繫，了解客戶的需求不論海運與空運 2. 了解並熟悉客戶的標準作業流程 (SOP) 3. 根據客戶的 SOP 安排出貨 4. 與內部團隊協作，負責運輸預訂、艙位、費率、船期安排及相關事宜 5. 與客戶溝通出貨細節類似如何出帳以及其它事項 6. 維持與客戶及所有的利害關係人的良好互動關係 7. 其他主管交辦事項

【 職務簡介 】 FunNow 期望打造消費者服務的新標竿！我們相信每一位顧客都是最重要的夥伴，致力於提供愉快且流暢的使用體驗。這個角色是公司面對用戶與商戶的第一線，若你喜歡與人互動、樂於解決問題且具備高抗壓與同理心，歡迎加入我們的行列！ 【 主要職責 】 ．接聽客服電話與處理即時訊息，協助用戶與商家解決問題（80%）。 ．準確識別需求、記錄問題並提供適當的解決方案。 ．彙整用戶反饋與行為資料，協助內部優化服務與產品體驗。 ．回覆平台評論、社群訊息與商戶諮詢。 ．建立與維護用戶／商戶資訊檔案。 ．與產品、營運、行銷等部門協作，處理跨部門需求。 【 必要條件 】 ．良好口語與書面溝通能力，能清楚引導並建立信任。 ．高抗壓、具耐心與服務熱忱，能應對各種情緒與情境。 ．重視細節、具備多工處理能力，能快速反應與精準執行。 ．具團隊合作與主動協助精神。 ．工作時間：本職位為 輪班制工作，需配合早晚班輪調，包含週末與國定假日輪值。 ．休假安排：每月依照排班提供 固定休假天數，休假日將提前安排與確認。 [ Capsule ] FunNow is building the new benchmark for customer service in the digital platform space. We believe every customer is our most valuable partner. As the first point of contact for both users and merchants, this role is ideal for those who enjoy problem-solving, effective communication, and delivering a delightful user experience. [ Typical Accountability ] - Handle incoming calls and online messages, resolving issues for users and merchants. (80%) - Accurately identify customer needs and provide timely, effective solutions. - Gather feedback and usage insights to improve user experience and internal operations. - Respond to platform reviews, social messages, and merchant inquiries. - Maintain and update user and merchant profiles. - Collaborate cross-functionally with Product, Operations, and Marketing teams to resolve issues. [ Essential Competencies ] - Strong verbal and written communication skills; able to build trust and guide users clearly. - High stress tolerance, patience, and service mindset to handle various emotional scenarios. - Detail-oriented, fast-paced, and capable of multitasking effectively. - Team player with a proactive approach to problem-solving. - Proficient in both Chinese and English (reading, writing, speaking). - Work Schedule: This is a shift-based role with rotating day and night shifts, including weekends and public holidays. - Leave Arrangement: Each team member will have a fixed number of rest days per month, scheduled and confirmed ahead of time.

1. 擔任媒體溝通窗口，維繫對內及對外之溝通關係。 2. 與客戶溝通各媒體廣告執行細節。 3. Criteo廣告帳戶操作、優化、預算管理及報表數據整理分析。 4. 了解客戶需求並給予分析建議。 5. 無經驗可，對數位媒體產業有熱忱。 6. 主管交辦事項。 7. 本職務依操作成效另提供奬金。

業務/CS ***Job Description –– The Customer Service Representative utilizing a high energy approach, requires good communication skills. –– The CSR will clearly identify current customer needs for our service and how they can benefit from partnering with us on every shipment. –– Providing excellent customer service is essential in this position. –– Customer Service, industry experience, and some college coursework preferred but not required. ***Duties and Responsibilities: –– Help manage current customer accounts. –– Deal with a high volume of inbound and outbound phone calls. –– Maintain relationships with carriers and customers. –– Provide exceptional customer service to customers and carriers. –– Solve customer and carrier problems and help resolve issues. –– Provide shipment quotes for customers and set up shipments as required by customers. –– Excellent multitasking skills within their work space as well as computer software programs. –– Be a professional representative of our company that other employees look up to. ***Job Requirements: –– High quality written and verbal communication skills –– Good communication both in Chinese & English –– Ability to adapt to changes in the work environment –– Accurate and able to produce quality work –– Dependability –– Problem solver and Proactive team worker –– Ability to work in teams and open to others‘ views –– Show respect toward others with cultural differences –– Office computer software skills –– Ability to apply common sense understanding to carry out instructions ****** 1. 處理客戶訂單，保持與客戶間之聯繫，安排並追蹤客戶出貨資訊 2. 負責海,空運進出口報關之前置作業，並匯整文件提供給OP人員後續相關事宜 3. 與國外代理溝通運費及傳遞客戶運輸需求，異常處理及連繫外站協調跟催貨物 4. 掌握所有出貨資訊，協助業務人員及OP部門之間，扮演重要橋樑及窗口 5. 其他主管交辦事項

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Customer Service Manager (Customer Emergency Monitoring & Management) This role is responsible for handling technical and system-related cases that frontline customer service cannot resolve. Through analysis and coordination, it provides the best solutions for both customers and internal teams. What You Will Do •Manage and resolve system-related issues escalated from frontline customer service, including anomalies on the website, app, and customer support platforms. •Proactively contact customers to gain a deeper understanding of the issue context and its impact. •Quickly analyze and identify the root cause, propose solutions, or compile detailed information for relevant technical teams. Identify common or potential issues affecting multiple customers and conduct risk assessments. •When system teams detect anomalies, follow up proactively to assess customer impact and propose communication and recovery plans. •Draft and continuously improve troubleshooting processes and SOPs to enhance team efficiency and consistency. •Must have strong English proficiency to read and respond to system-related information and collaborate with global teams. Essential Qualifications • Experience in customer service, technical support, or service operations; management or leadership experience is a must. • Strong analytical and problem-solving skills, with the ability to make quick decisions under pressure. • Excellent cross-functional communication and coordination skills, with the ability to synthesize information and drive solutions. • Proficient in English (speaking, reading, writing) for effective communication with international teams. Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider • This job posting may be closed prior to the stated end date for application if all openings are filled. • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. • Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Why Join Us 為什麼加入我們 We are a global leader in the vision care industry, providing professional, high-quality products and services. As part of our Customer Service team, you will be the vital link between our clients, sales team, and manufacturing partners. This is more than a support role – you will help shape an exceptional customer experience 我們是全球視力保健領域的領導品牌，提供專業且高品質的產品與服務。加入我們的客戶服務團隊，你將成為客戶、業務團隊與製造合作夥伴之間的重要橋樑。這份工作不僅是客服，更是為客戶打造優質體驗的重要一環。 What You Will Do 工作內容 • Handle and manage customer orders, including OEM eyewear frame-related matters • Communicate effectively with customers and factories to ensure smooth order processing • Provide professional customer service and maintain strong customer relationships • Resolve customer inquiries, complaints, and return/exchange issues • Support customer service projects and assist the sales team in solving order problems • Coordinate through various platforms (Line@, Email, Telephone, etc.) • Participate in shift rotation as required by the company • 處理並管理客戶訂單（包含代工框相關事務） • 與客戶及工廠有效溝通，確保訂單流程順暢 • 提供專業客戶服務並維護良好關係 • 解決客戶問題、客訴及退換貨事宜 • 支援客戶服務專案，協助業務同仁處理解決訂單問題 • 透過多種平台（Line@、Email、電話等）即時回覆客戶 • 須配合公司輪班 What We're Looking For 任職要求 • At least 1–3 years’ experience in customer service, sales coordination, administration, or related roles (vision care/optometry industry experience is a plus) • Good communication skills in Mandarin and English (Intermediate level or above) • Proficiency in MS Excel, Word, and PowerPoint • Strong attention to detail, pressure resistance, service-oriented, and a team player • Plus: Optometry-related background or optometrist license • 1–3 年以上客服、業務助理、行政或相關工作經驗（具視力保健／驗光產業經驗者佳） • 具良好中英文溝通能力（中等程度以上） • 熟練使用 Excel、Word、PowerPoint, • 積極細心、抗壓性高、具工作服務熱忱、樂於團隊合作 • 加分條件： 視光相關背景或驗光師證照 What We Offer 我們提供 • Competitive salary and transparent performance bonus scheme • Professional training in customer service and vision care industry knowledge • Opportunities to work with international teams and expand career growth • Employee benefits including health programs and product discounts • 具競爭力的薪資與透明的績效獎金制度 • 專業培訓（客服技巧與視力保健產業知識） • 與國際團隊合作的機會，擴展職涯發展空間 • 員工福利（健康計畫與產品折扣）

1. 協助客戶對於商品價格的查詢及報價相關的問題 2. 負責訂單的處理，安排出貨及催貨執行以滿足客戶需求 3. 與QA聯繫處理客訴，必即時完成RMA 4. 協助樣品訂單的下單及催貨 5. 負責部門相關文件之整理，建檔以及追蹤，於有效時間內回覆顧客信件 6. 協助業務人員處理銷售業務相關之公司內部行政作業 7. 定期提供業務銷售狀況報表，供業務人員或部門主管參考 8. 主管交辦事宜或部門後勤支援 9. 產品價格每日隨行情波動，及時反饋客戶報價需求 1. Manage daily execution of customer service activities pertaining to the arrangement of warehousing, distribution and import/export shipments. 2. Work and assist the Sales team in managing their Customer pre & post shipment.(Ensure proper and timely execution of working instruction.) 3. Update customer production change requirement within Future System to optimize inventory planning. 4. Elevate any potential delivery shortfall to respective sales personnel for awareness and communication. 5. SAP system maintenance and custom system execution. 6. Monitor closely the progress of work orders and keep customer informed on regular basis. 7. Coordinate and monitor import/export relevant information and documents, ensuring the information in documents is correct. 8. Ensuring timely submission of inventory reports and stock reconciliation if happens. 9. Coordinating with local collecting/delivery agents for self-collection/delivery cargos.

【工作內容】 1. 建立並維護長期且高價值的客戶關係，確保專案成果與客戶滿意度持續提升。 2. 監控並分析客戶使用情況與需求變化，主動提供優化建議以促進續約與追加訂閱。 3. 規劃並推動客戶成功計畫，包括產品展示及使用手冊等，提升產品採用率與整體價值體驗。 4. 與跨部門協作，確保解決客戶在產品或服務上的問題，維持穩定的交付品質。 5. 主導定期業務回顧（QBR），評估合作績效與未來需求，洞察並推動銷售成長機會。   【Job Description】 1. Build and maintain long-term, high-value client relationships, ensuring continuous improvement in project outcomes and customer satisfaction. 2. Monitor and analyze customer usage patterns and evolving needs, proactively offering optimization suggestions to drive renewals and upsells. 3. Plan and execute customer success initiatives, including product demonstrations and user guides, to increase product adoption and enhance overall value experience. 4. Collaborate with cross-functional teams to resolve customer issues with products or services, maintaining consistent delivery quality. 5. Lead regular business reviews (QBR) to evaluate partnership performance and future needs, identifying and driving opportunities for sales growth.

1.專業書信管理與貨運追蹤： 協助VIP代理處理各站的書信往來，提供精確的報價與貨況更新，並確保貨物運送過程順利無憂，維護高效的物流流程與客戶滿意度。 2.客戶關係管理： 定期主動聯繫並維護與客戶的長期合作關係，確保每一位客戶都能獲得最貼心、最專業的服務。 3.突發狀況處理： 當進出口貨物發生問題時，能迅速處理並解決突發狀況，保證業務流程不中斷，且最大化降低風險。 4.資料維護與系統管理： 負責維護代理資料的更新與管理，包括新增、修改或建立資料庫，確保資料準確並符合公司需求。 5.合約處理： 處理各類合約的簽署與後續流程，與各方協商，確保契約流程順利執行，並達成業務目標。 6.帳款追蹤與管理： 協助業務部門進行VIP代理帳款的追蹤，確保款項按時到位，維持穩定的財務運營。 7.業績數據與報價追蹤： 定期提供報價追蹤與成交率的數據分析，協助業務部門進行業績預測與策略調整，推動業務成長。

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to have healthy minds and bodies. We believe in rewarding all our employees with competitive salaries and training opportunities. If you're looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us make reading lives better. 在樂天 Kobo，我們提供一個輕鬆自在的新創工作環境，在這裡，你將與一群友善且才華洋溢的夥伴們一同打拼。我們的員工在工作與生活平衡的重視程度上給予我們極高的評價。我們深信，唯有身心健康的夥伴，才能激發出源源不絕的創新、創造力與熱情。因此，我們提供具競爭力的薪資以及多元的培訓機會，來回饋每一位夥伴的付出。 如果你正在尋找一個能激發熱情、支持個人與職涯成長的公司，歡迎加入 Kobo，與我們一起讓閱讀更美好！ 【The Role】 We are looking for enthusiastic, patient customer care specialists (1 year contract) with good communication skills to provide excellent service to our users. Therefore, primary responsibilities include: 1. Customer Issue Handling: Respond promptly and professionally to user inquiries regarding platform features, e-book purchases, eReader issues, account management, technical support, and other matters through phone, email, and online chat service. 2. Order and Billing Assistance: Assist customers with order status inquiries, return requests, and related inquiries. 3. Issue Tracking and Resolution: Log user issues and track their progress, submitting them to relevant internal departments (e.g., technical team, content team) when necessary for effective resolution. 4. Information Updates and Maintenance: Stay current on the latest platform features and maintain a timely update of the customer service knowledge base. 5. Customer Complaint Handling and Relationship Maintenance: Handle customer complaints with empathy, proactively resolve disputes, maintain positive customer relationships, and enhance customer satisfaction. 6. Suggestions and Feedback: Collect customer feedback and suggestions to help optimize products and services. 【工作內容】 我們正在尋找熱情、耐心且具備良好溝通能力的客服專員(1 年約聘)，一同為讀者提供卓越的服務。期滿之後，將視能力與業務狀況續聘或以正職任用。 主要工作內容包括： 1. 顧客問題處理： 透過電話、E-mail、線上文字客服等管道，即時且專業的回覆用戶對於平台功能、電子書購買、閱讀器問題、帳戶管理、技術支援等各類諮詢。 2. 訂單與帳務協助： 協助顧客查詢訂單狀態、處理退貨申請及相關疑問。 3. 問題追蹤與解決： 記錄用戶問題並追蹤處理進度，必要時提交內部相關部門（如：技術團隊、內容團隊）以提供有效解決方案。 4. 資訊更新與維護： 熟悉平台最新功能，並即時更新客服知識庫內容。 5. 客訴處理與關係維護： 以同理心處理客訴，積極化解爭議，維護良好顧客關係，提升顧客滿意度。 6. 建議與回饋： 收集顧客意見與建議，協助產品與服務優化。 【Qualifications】 1. At least one year of customer service experience is preferred, with experience in e-book, e-commerce, or online platform customer service preferred. 2. Fluent Chinese listening, speaking, reading, and writing skills, with excellent oral and written communication skills, and basic English writing and communication skills. 3. Familiarity with basic computer operations and Office software. 【基本職能】 1. 具備一年以上客服相關工作經驗者尤佳，具備電子書、電商或網路平台客服經驗者優先考慮。 2. 中文聽說讀寫流利，具備優良的口語表達與書寫能力、基本英文書寫與溝通能力。 3. 熟悉基本電腦操作、Office 文書軟體。 【Preferred Qualifications】 1. Familiarity with mobile phones/tablets, and experience with e-readers is preferred. 2. A strong passion and interest in reading and e-books. 3. Careful, patient, with good logical and editing skills, and a willingness to learn. 4. Can speak Cantonese, Malay, Korean is preferred (optional). 【加分條件】 1. 熟悉手機/平板操作，有使用閱讀器習慣尤佳。 2. 對閱讀、電子書有高度熱情與興趣。 3. 細心、耐心，具備良好邏輯、文字編輯能力佳且樂於學習。 4. 粵語、馬來語、韓語能溝通的僑生或華裔人士(非必要)。

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day. You are responsible for providing direct support to sales and customers throughout the order-to-cash process, from order handling to invoicing, while ensuring timely updates on deliveries and activating internal processes for order execution. About The Job 1. Manage the order to cash process for Standard Orders, from the order acceptance to invoicing. (Order fulfillment, Ordering equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order shipping and customer invoicing) 2. Customer support during the process: order status, delivery date. 3. Backlog and WIP maintenance 4. Quarterly and Yearly Inventory check support 5. Claims administration 6. Company projects & Other matters assigned by the supervisor

我們期待找到一位對客戶服務，幫助客戶成功有熱忱的夥伴加入 與我們建立良好客戶服務態度與關係維護 《♥♥歡迎一起成為工作夥伴♥♥》 =====工作內容===== 1.負責內勤業務接洽，提供客戶即時產品報價、商品規格諮詢、銷售訂單處理、商品出貨 安排等業務銷售作業 (80%) 2.協助客戶使用產品達成工作目標上的「成功」，並追蹤經營既有的客戶。 3.建立、記錄並維護顧客資料（如：聯繫記錄、顧客反應、帳務及訂購記錄）。 4.提供客戶諮詢服務、產品解說，並適時進行產品推廣及行銷。 5.向主管回饋市場反應現況與建議做法。 ※除基本底薪外，另有業績獎金 ** 推廣AUTODESK相關產品及銷售本公司的產品及服務 ◆ AUTODESK AEC行業 認證經銷商 ◆ 承天BIM雲端平台 BIM PDMS雲端工程管理系統 ◆ Cubicost BIM工程算量軟體 台灣總代理 ◆ 達梭系統 DraftSight專業設計繪圖軟體 台灣代理商 =====需求條件===== ◆ 具銷售經驗者佳 ◆ 工作態度認真，主動積極，有強烈學習動機者。 ◆ 樂於與人溝通分享並協助解決問題 【若您具備以下條件，歡迎您的自我推薦!!】 ☑想要有不錯的收入&獎金，且能長久的工作 ☑能夠自律、獨立作業者 ☑具團隊合作精神及責任感 ====公司相關網址==== §協勤資訊官方網站 ：https://www.ctc.cow.tw §協勤雲端學院：http://academy.ctc.com.tw §協勤粉絲專頁： https://www.facebook.com/ctcisbim §協勤Instagram：https://www.instagram.com/ctcisbim_concordtech/ §Revit Club論壇：http://www.revit.com.tw

• Monitor multiple chat dashboards; • Handle end users’ queries in live chat and ensure prompt response; • Inform end-users in the live chat about any service irregularity; • Resolve any end-users’ disputes in the live chat and escalate to the next level of support for higher level of intervention and log in complaints if the technical verification of the first line customer support is required; • Sustain discipline in the live chat; • Verify and ensure the quality of clients’ service from the end user’s perspective; • Communicate with operators and handle incoming requests via e-mail and trouble ticketing system and any other system trained; • Perform initial technical investigation basing on the information in the office and game server logs, kibana and systems trained; • Mediate between technical department and operators and to keep operators informed about any service irregularities; • Follow response and resolution times assigned for the requests; • Provide resolutions of the investigated cases to the Company clients around the world; • Cooperate with every level of technical support of the Company around the world; • Work in team with colleagues from all over the world, which improves the language skills and to view things in an international perspective.

◎ 工作內容 1.線上客戶服務 (線上系統客戶回覆)。 2.客戶資料及數據審核，確認是否異常。 3.維護現有客戶關係， 問題處理進度追蹤。 4.與客戶建立良好的關係，提升客戶滿意度。 5.每日服務報表製作。 6.樂於團隊合作，達成目標。 7.完成部門主管交辦工作。 ◎ 備註： 1. 有耐心細心，具備良好的溝通協調能力，並有處理緊急事務的應變力。 2. 有客服、風控相關經驗一年以上優先。 3. 需可配合輪班。 ◎ 上班時間 【需配合輪早晚班】 早班07:00~15:00 中班15:00~23:00 夜班23:00~07:00

Position Summary: This role leads a team in managing logistics operations, ensuring safety, efficiency, and compliance with company standards. Key Responsibilities: 1. Operations Management: - Support the Operations Manager in overseeing daily operations. - Lead the team to achieve KPI targets and ensure timely processing of build, decommission, and functional activities. - Supervise employees, ensuring adherence to safety practices and proper equipment use. - Provide on-the-job training and manage 5S practices in all work areas. 2. Operation and Reporting: - Confirm material items, quantity, and project, then follow the system work instructions to arrange the daily operations and provide essential support or training. - Ensure data accuracy in the daily or weekly base report. - Document and update processes to meet customer requirements. - Proactively provide the available execution plan or potential failure mitigation plan to the customer. 3. Safety Compliance: - Promote safety as a top priority through leadership, audits, toolbox meetings, and incident reporting. - Ensure compliance with safety standards and SWI procedures. 4. Continuous Improvement: - Assist in implementing work improvement projects across safety and operations. - Participate in cross-functional improvement initiatives. - Proactively provide any cost saving and process improvement ideas to increase efficiency and decrease waste. 5. Team Development: - Train team members on company procedures and identify skill gaps. - Foster teamwork, provide cross-training, and ensure flexibility to meet business needs. - Develop potential talented members and assist them in achieving higher positions to strengthen the organization. Additional Duties: Address operational irregularities, customer concerns, and other tasks assigned by the Operations Manager.

你是細心、善於傾聽，並且擁有解決問題能力的人嗎？ 你喜歡幫助客戶解決問題，提供貼心服務，並優化客戶體驗嗎？ 【主要工作內容】 1.即時客戶服務：透過線上文字客服工具，解答客戶問題，提供快速且準確的解決方案，提升客戶滿意度，優化整體服務感受。 2.溝通與問題解決：運用同理心與邏輯思維，理解客戶需求，釐清問題，並提供合適的應對方案。 3.數據分析與流程優化：分析客戶反饋，歸納常見問題，協助優化 FAQ、回應流程與知識庫，提升整體客服效率。 4.技術支援：熟悉 光電系統、電力監控技術，快速理解產品運作邏輯，為客戶提供專業且清晰的技術協助。 【必要條件】 1.具備良好的邏輯思維與問題分析能力，能快速判斷客戶核心需求並提供最佳解決方案 2.具備中等英文溝通能力，可與國外客戶進行基本對話與文字應對，具日文能力者佳 3.具備基礎應用軟體操作能力，能適應客服系統與內部知識庫管理 【加分條件】 1.具備內部客服流程優化經驗，能針對常見問題提出改進方案，提升服務效率 2.有訂閱制產品或長期客戶維護經驗，能提升客戶黏著度與續約率

Gogoro 正透過電能推動更智慧且具適應性的系統，協助現今快速變化的城市發展，致力於創造更美好的未來，讓全球消費者掌握自己的能源主導權。Gogoro 將進一步鞏固其在台灣的市場份額，並計劃於來年在多個精選國際市場展開業務。這是一個令人振奮的時刻！ Position Impact 作為客服團隊的一員，您將規劃、指導並管理客服中心的整體表現，維護並推動業務成長，與整體策略保持一致。 Responsibilities • 管理客服中心的所有運營面向，並與外包合作夥伴密切合作，以優化顧客體驗並確保營運效率。 • 與合作夥伴建立流程，識別與了解問題與疑慮、對組織的影響及相關成本，並提出解決方案。 • 設計與優化客服流程。 • 建立知識管理系統與常見問答（FAQ）資料庫。 • 客服中心的品質控制與績效評估。 • 就營運流程設計提供意見，並與外包夥伴協作改善流程。 • 處理並分析客訴與升級案件。 Requirements • 具備客服中心與顧客服務領域的管理經驗，熟悉內部與外包客服團隊管理。 • 具備訓練與品質管理的相關經驗。 • 熟悉關鍵客服中心指標與 KPI 的應用與分析。 • 具備優秀的分析能力，能將數據結果清楚轉化為可行的洞察與行動。 • 有推動以顧客滿意為導向的組織文化經驗，並能持續改善服務、流程、系統及跨部門合作能力。 • 重視細節，具備良好的時間管理與專案管理能力。 • 優異的書面與口頭溝通能力。 • 有國際客服組織工作經驗者尤佳。 • 具備良好的英文能力。

1.維護公司現有的高價值代理/客戶，協助第一線銷售團隊處理日常作業流程。 2.轉化公司提供的潛在名單，積極拓展新代理商/客戶。 3.確保團隊成員符合服務品質、回應流程等各項服務相關的QA標準，並日常關注團隊成員的個人績效表現。 4.收集並維護團隊服務數據，定期進行分析，持續尋找最佳化方法。 5.完成主管指派的其他任務 *人員每月會依據績效考評給予績效獎金2000元-13000元不等