「Customer Service Specialist」的相似工作

32000-85000元 歡迎來挑戰高薪！ 男女皆歡迎 歡迎無經驗、二度就業。 【工作內容】 負責櫃檯接待、行政庶務。 臨床跟診、並協助醫師看診。 主管指派之工作。 【工作時間】 分早午晚班或各時段班！ 可連休，月休8-10天。 【超越勞基法福利】 1. 勞保、健保、勞工退休金提繳。 2.員工及員工眷屬醫療優待 （免掛號費，自費最優惠7折喔！） 3.員工在職教育訓練。 4.每年依據能力有調薪機會。 5.免費提供員工制服，且診所免費提供清洗服務。 6.獎金： 最高高達17萬2千多元。 7.春酒禮品最高獎金等值3萬。 8.不定期員工聚餐。 9.不定期國內外員工旅遊。 （年資滿一年員工旅遊送2天假可連休5天，員旅補助最高3萬元。） 10.不定期三節禮品。 ！32000-85000元！ 歡迎來挑戰高薪！ 男女皆歡迎 歡迎無經驗、二度就業。 【福利加碼】 *擁有助理專屬椅，不用站得很辛苦。 *有流動助理協助，團隊合作不辛苦。 *休假福利： （ㄧ）婚假8天 （二）特休： （1）滿6個月，3天特休 （2）滿1年，7天特休。 （3）滿2年，10天特休。（4）滿3年，每年14天特休。（5）滿5年，每年15天特休。 （6）滿10年，每年加給1日，加至30日為止。 （三）颱風假、產假、產假薪資、育嬰假、陪產假、生理假、喪假、歲時祭儀假。 ●排班模式 : 診所一~日皆有營業，助理輪班，排休具彈性，一例一休（四周彈性工時）。 ●診所氛圍 : 上班氣氛愉悅，診所同事相處單純無小團體、勾心鬥角問題； 診所醫師皆是台大醫師，每位醫生脾氣都很好且好跟，可無壓力上班喔！ ●有經驗助理可約時間先來試做

●工作內容： 負責櫃檯接待、行政庶務。 臨床跟診、並協助醫師看診。 主管指派之工作。 32000-85000元 歡迎來挑戰高薪！ 男女皆歡迎 歡迎無經驗。 【工作內容】 ◆完成主管交辦事項。 【工作時間】 分早午、午晚班或各時段班！ 可連休，月休8-10天。 【超越勞基法福利】 1. 勞保、健保、勞工退休金提繳。 2.員工及員工眷屬醫療優待 （免掛號費，自費最優惠7折喔！） 3.員工在職教育訓練。 4.每年依據能力有調薪機會。 5.免費提供員工制服，且診所免費提供清洗服務。 6.獎金： 最高高達17萬2千多元。 7.春酒禮品最高獎金等值3萬。 8.不定期員工聚餐。 9.不定期國內外員工旅遊。 （年資滿一年員工旅遊送2天假可連休5天，員旅補助最高3萬元。） 10.不定期三節禮品。 ！32000-85000元！ 歡迎來挑戰高薪！ 男女皆歡迎 歡迎無經驗、二度就業。 【福利加碼】 *擁有助理專屬椅，不用站得很辛苦。 *將有自動裁切封口機，不用辛苦手動按壓裁切。 *有流動助理協助，團隊合作不辛苦。 *休假福利： （ㄧ）婚假8天 （二）特休： （1）滿6個月，3天特休 （2）滿1年，7天特休。 （3）滿2年，10天特休。（4）滿3年，每年14天特休。（5）滿5年，每年15天特休。 （6）滿10年，每年加給1日，加至30日為止。 （三）颱風假、產假、產假薪資、育嬰假、陪產假、生理假、喪假、歲時祭儀假。 ●排班模式 : 診所一~日皆有營業，助理輪班，排休具彈性，一例一休（四周彈性工時）。 ●診所氛圍 : 上班氣氛愉悅，診所同事相處單純無小團體、勾心鬥角問題； 診所醫師皆是台大醫師，每位醫生脾氣都很好且好跟，可無壓力上班喔！ ●有經驗助理可約時間先來試做

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review. • Work and assist the Sales team in managing their Customer pre & post shipment. • Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable) • Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution. • Manage customer’s portal update and customized report if required. • Update customer production change requirement within Future System to optimize inventory planning. • Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

Job Description Summary: 1. Communicate with account to understand customer's requirement whether air & sea. 2. Understand and familiar with customer's SOP. 3. Arrange shipment according to customer's SOP. 4. Coordinate with operation team for carrier booking/space/rate/vessel schedule and all related matter. 5. Communicate shipment details to customer like billing instructions& others 6. Maintain good relationship with customers and all stakeholders include. 7. Ad hoc tasks assigned by supervisor 工作內容 1. 與客戶聯繫，了解客戶的需求不論海運與空運 2. 了解並熟悉客戶的標準作業流程 (SOP) 3. 根據客戶的 SOP 安排出貨 4. 與內部團隊協作，負責運輸預訂、艙位、費率、船期安排及相關事宜 5. 與客戶溝通出貨細節類似如何出帳以及其它事項 6. 維持與客戶及所有的利害關係人的良好互動關係 7. 其他主管交辦事項

【 職務簡介 】 FunNow 期望打造消費者服務的新標竿！我們相信每一位顧客都是最重要的夥伴，致力於提供愉快且流暢的使用體驗。這個角色是公司面對用戶與商戶的第一線，若你喜歡與人互動、樂於解決問題且具備高抗壓與同理心，歡迎加入我們的行列！ 【 主要職責 】 ．接聽客服電話與處理即時訊息，協助用戶與商家解決問題（80%）。 ．準確識別需求、記錄問題並提供適當的解決方案。 ．彙整用戶反饋與行為資料，協助內部優化服務與產品體驗。 ．回覆平台評論、社群訊息與商戶諮詢。 ．建立與維護用戶／商戶資訊檔案。 ．與產品、營運、行銷等部門協作，處理跨部門需求。 【 必要條件 】 ．良好口語與書面溝通能力，能清楚引導並建立信任。 ．高抗壓、具耐心與服務熱忱，能應對各種情緒與情境。 ．重視細節、具備多工處理能力，能快速反應與精準執行。 ．具團隊合作與主動協助精神。 ．工作時間：本職位為 輪班制工作，需配合早晚班輪調，包含週末與國定假日輪值。 ．休假安排：每月依照排班提供 固定休假天數，休假日將提前安排與確認。 [ Capsule ] FunNow is building the new benchmark for customer service in the digital platform space. We believe every customer is our most valuable partner. As the first point of contact for both users and merchants, this role is ideal for those who enjoy problem-solving, effective communication, and delivering a delightful user experience. [ Typical Accountability ] - Handle incoming calls and online messages, resolving issues for users and merchants. (80%) - Accurately identify customer needs and provide timely, effective solutions. - Gather feedback and usage insights to improve user experience and internal operations. - Respond to platform reviews, social messages, and merchant inquiries. - Maintain and update user and merchant profiles. - Collaborate cross-functionally with Product, Operations, and Marketing teams to resolve issues. [ Essential Competencies ] - Strong verbal and written communication skills; able to build trust and guide users clearly. - High stress tolerance, patience, and service mindset to handle various emotional scenarios. - Detail-oriented, fast-paced, and capable of multitasking effectively. - Team player with a proactive approach to problem-solving. - Proficient in both Chinese and English (reading, writing, speaking). - Work Schedule: This is a shift-based role with rotating day and night shifts, including weekends and public holidays. - Leave Arrangement: Each team member will have a fixed number of rest days per month, scheduled and confirmed ahead of time.

在 Lalamove 每天有數百萬名司機與客戶透過我們的平台彼此連結，完成重要的運送任務。自 2013 年以來，我們正面迎戰物流產業的挑戰，致力於為全球的配送需求找出最創新的解決方案。 我們正全速前進，希望讓 Lalamove 成為「物流」的代名詞，以提升日常運輸效率為目標。目前我們已在亞洲、拉丁美洲與中東大幅拓展，並準備將我們推向全球。而我們需要您的加入，一起實現這個目標！ 職務說明: 作為 Customer Service Assistant Manager（客戶服務副理），將負責領導客服團隊。管理一個 13 人的團隊（包含 1 位組長與 2 位資深專員），確保服務品質及營運順暢，並持續推動客服流程的優化。 工作內容包含 : <核心職責> • 確保新進成員能順利完成培訓並融入團隊，為客戶提供高品質的服務。 • 與各相關單位（包含客戶服務經理與 Functional team ）協調，確保人力需求、工作分配與日常營運。 • 培訓、發展並指導客服團隊，於日常營運中提供績效回饋，確保達成 KPI。 • 管理現有流程與作業程序，並持續推動客服營運優化。 • 即時監控並分析各項客服績效指標，確保持續達成並超越目標。 • 專業協調並解決客戶需求或投訴，確保所有案件均依標準政策與流程處理。 • 分析客訴原因，制定並執行解決方案，優化客戶體驗。 <其他職責> • 完成客戶服務經理交辦。 • 能視團隊需求支援第一線客服，處理客戶端及司機端的客訴問題。 <About Lalamove> At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. <Job Summary> We are seeking a hands-on, people-focused Customer Service Assistant Manager to lead our centralized customer services team in Taiwan. You will directly manage a team of 13 members, including a Team Leader and Senior Agents, ensuring smooth operations, exceptional service quality, and continuous process improvement. This role reports directly to the Functional Team at our headquarters and requires close collaboration with both local and regional stakeholders. <What you'll do> • Ensure all new team members are successfully onboarded and working smoothly with the existing team members in delivering high quality service to our customers. • Coordinate with stakeholders, including Customer Service Manager and functional teams, in addressing staffing requirements, work assignments, and to ensure that daily operations are functioning at the optimum rate. • Act as a leader to train, develop and coach the CX team members to provide high level performance and feedback during daily operations, and to ensure KPI targets set by the Functional CX team are fulfilled. • To participate in reviewing current processes and procedures for the continued improvement of CX operations. • Update and maintain CX reports and communicate to the management on a regular basis. • Serve as a point of escalation for customer issues and coordinate professionally in tackling customers' requirements or complaints; ensuring all customer complaints are handled in compliance with standard policies and guidelines. • Analyse the root causes of complaints, identify issues and implement the best solutions to improve customer experience. <Additional Responsibilities> • Complete ad-hoc tasks assigned by Customer Service Manager • Support frontline operations as required, addressing and resolving complaints and issues from customers and drivers.

業務/CS ***Job Description –– The Customer Service Representative utilizing a high energy approach, requires good communication skills. –– The CSR will clearly identify current customer needs for our service and how they can benefit from partnering with us on every shipment. –– Providing excellent customer service is essential in this position. –– Customer Service, industry experience, and some college coursework preferred but not required. ***Duties and Responsibilities: –– Help manage current customer accounts. –– Deal with a high volume of inbound and outbound phone calls. –– Maintain relationships with carriers and customers. –– Provide exceptional customer service to customers and carriers. –– Solve customer and carrier problems and help resolve issues. –– Provide shipment quotes for customers and set up shipments as required by customers. –– Excellent multitasking skills within their work space as well as computer software programs. –– Be a professional representative of our company that other employees look up to. ***Job Requirements: –– High quality written and verbal communication skills –– Good communication both in Chinese & English –– Ability to adapt to changes in the work environment –– Accurate and able to produce quality work –– Dependability –– Problem solver and Proactive team worker –– Ability to work in teams and open to others‘ views –– Show respect toward others with cultural differences –– Office computer software skills –– Ability to apply common sense understanding to carry out instructions ****** 1. 處理客戶訂單，保持與客戶間之聯繫，安排並追蹤客戶出貨資訊 2. 負責海,空運進出口報關之前置作業，並匯整文件提供給OP人員後續相關事宜 3. 與國外代理溝通運費及傳遞客戶運輸需求，異常處理及連繫外站協調跟催貨物 4. 掌握所有出貨資訊，協助業務人員及OP部門之間，扮演重要橋樑及窗口 5. 其他主管交辦事項

Duties: 1. To maintain business relationship with existing customers by contacting the customer on a regularly basis to improve customer service satisfaction. 2. Contract archiving and contract renewal. 3. Interact with operation, sales, finance (contract process) departments for following up company procedure to enhance clients’ satisfaction. 4. Handle clients enquiries on a professionally, timely and efficiently and follow up customer service complaints 5. Support Sales team on government bidding and SFDC maintaining. 6. Accurately complete global/local reports, the supplier information form, annual audit report and other relevant reports. 7. Identity new opportunities through relationship building and issue resolution Requirements: 1. Bachelor degree with over two years B2B customer services or sales work experience is essential. 2. Capable of using Microsoft Office and Google. And, not afraid of engaging various systems 3. Must be a self-starter, and extremely motivated, effective to perform. 4. Possess sophistication and poise to work with high-level contacts. 5. Must possess excellent customer service skills, excellent organization and problem solving skills. 6. Serious work attitude, rigorous and responsible, with a strong sense of responsibility.

Jubo 正在招募 Customer Service Consultant 客服顧問加入其位於台灣新店總部、針對台灣本地市場的產品研發團隊。對於真正合適的人選，這會是可以與高速成長、並擁有廣大國際連結的科技公司合作的獨一無二機會。 如果你是熱衷從零開始加入團隊打造成功企業、並且擁有能夠在快速變化環境中蓬勃成長的敏捷度與適應力，那麼這個角色會很適合你。身在一個十分活力的團隊，你將能對 Jubo 的事業有直接影響力，在我們的工作生態下跨足眾多領域，並且接觸到前線最新科技。我們的創辦團隊期許能形塑一個讓所有員工能持續發展潛能、培植專業力的環境。我們目標大膽，追求卓越。 職務範疇 1.負責長照系統導入教育訓練與問題解答。 2.負責系統客戶培訓等企劃與教材準備。 3.支援資料匯整及數據導入，追蹤客戶使用狀況服務，回饋於公司策略之參考。 4.此職務需配合不定期國內當日往返之出差。 5.能以良善的溝通技巧，有效梳理客戶需求。 6.六日需配合輪班，時間為下午14:00~ 16:00 7.國定假日需配合輪班，時間為下午13:00~ 17:00 必要條件 1.熟悉word、excel 操作。 2.大學以上企業管理、資訊、教育輔導、社工或護理相關科系所畢業背景尤佳。 3.對服務客戶有熱忱，喜歡與人互動，認真負責，具溝通協調能力。 4.邏輯分析能力強、具高度抗壓性與執行力。 5.了解醫療、高科技製造業領域產業環境者尤佳。 6.喜歡研究運用3C工具，能整理編寫應用教材者尤佳。 7.兩年以上工作經驗 加分條件 1.有護理、長照、社工、藥師相關經驗者佳，有汽機者優先 2.瞭解長照、照護、醫療領域產業環境 3.會說簡單台語 薪資範圍：年薪NTD 420,000 - 560,000 我們重視的價值 1.身負社會責任：無論身份背景跟職業領域，我們期望每位員工能全方位兼顧謙遜、同理心、以及使命感，共事成長 2.熱愛探索學習：身在一個鼓吹終身學習的團隊，遇到新挑戰時，運用想像力跟執行力，找到多元方法實踐，向前邁進 3.自律及時間管理：我們自詡每位員工能良好自治並有所貢獻，鼓勵以更聰明的方式達成任務同時恪守職業倫理 4.堅毅的一顆心：創業精神不止於領導團隊，每一位成員都是參與、揉合並成為延續創新文化的重要一部分。勇敢踏出第一步，試錯再學，一起迎接未知挑戰。 關於 Jubo 智齡科技 Jubo 智齡科技是亞洲最大、致力於高齡照護產業的全方位科技企業。我們是一個想要打造新世代人性化照護和高齡生活的團隊，跨足行動科技、使用者經驗研究、資料科學、空間設計、護理及社會工作、海內外商業策略及客戶成功等專業領域。透過「We Connect Care」的核心價值，期許 Jubo 的科技開發應用，能夠順暢地串連跨系統資料、協助不同角色溝通，讓照護人員輕省、家人安心、專業決策者更放心，把省下來的時間心力，建立與高齡者更溫暖的互動連結。 自 2019 年，Jubo 數位照護健康資訊解決方案已經服務超過750間長照、日照機構及居家服務單位，130,000名高齡住客、47,000 位照護專業人士，處理千萬等級的照護資料。Jubo 已獲得多項新創事業獎項殊榮、並持續鑽研技術與國際專利認證。研發總部位於台灣台北，同時正在拓展亞洲及北美的服務據點。歡迎你成為我們的夥伴，一起打造對高齡化社會具有正面影響力的世界級科技產品。

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to have healthy minds and bodies. We believe in rewarding all our employees with competitive salaries and training opportunities. If you're looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us make reading lives better. 在樂天 Kobo，我們提供一個輕鬆自在的新創工作環境，在這裡，你將與一群友善且才華洋溢的夥伴們一同打拼。我們的員工在工作與生活平衡的重視程度上給予我們極高的評價。我們深信，唯有身心健康的夥伴，才能激發出源源不絕的創新、創造力與熱情。因此，我們提供具競爭力的薪資以及多元的培訓機會，來回饋每一位夥伴的付出。 如果你正在尋找一個能激發熱情、支持個人與職涯成長的公司，歡迎加入 Kobo，與我們一起讓閱讀更美好！ 【The Role】 We are looking for enthusiastic, patient customer care specialists (1 year contract) with good communication skills to provide excellent service to our users. Therefore, primary responsibilities include: 1. Customer Issue Handling: Respond promptly and professionally to user inquiries regarding platform features, e-book purchases, eReader issues, account management, technical support, and other matters through phone, email, and online chat service. 2. Order and Billing Assistance: Assist customers with order status inquiries, return requests, and related inquiries. 3. Issue Tracking and Resolution: Log user issues and track their progress, submitting them to relevant internal departments (e.g., technical team, content team) when necessary for effective resolution. 4. Information Updates and Maintenance: Stay current on the latest platform features and maintain a timely update of the customer service knowledge base. 5. Customer Complaint Handling and Relationship Maintenance: Handle customer complaints with empathy, proactively resolve disputes, maintain positive customer relationships, and enhance customer satisfaction. 6. Suggestions and Feedback: Collect customer feedback and suggestions to help optimize products and services. 【工作內容】 我們正在尋找熱情、耐心且具備良好溝通能力的客服專員(1 年約聘)，一同為讀者提供卓越的服務。期滿之後，將視能力與業務狀況續聘或以正職任用。 主要工作內容包括： 1. 顧客問題處理： 透過電話、E-mail、線上文字客服等管道，即時且專業的回覆用戶對於平台功能、電子書購買、閱讀器問題、帳戶管理、技術支援等各類諮詢。 2. 訂單與帳務協助： 協助顧客查詢訂單狀態、處理退貨申請及相關疑問。 3. 問題追蹤與解決： 記錄用戶問題並追蹤處理進度，必要時提交內部相關部門（如：技術團隊、內容團隊）以提供有效解決方案。 4. 資訊更新與維護： 熟悉平台最新功能，並即時更新客服知識庫內容。 5. 客訴處理與關係維護： 以同理心處理客訴，積極化解爭議，維護良好顧客關係，提升顧客滿意度。 6. 建議與回饋： 收集顧客意見與建議，協助產品與服務優化。 【Qualifications】 1. At least one year of customer service experience is preferred, with experience in e-book, e-commerce, or online platform customer service preferred. 2. Fluent Chinese listening, speaking, reading, and writing skills, with excellent oral and written communication skills, and basic English writing and communication skills. 3. Familiarity with basic computer operations and Office software. 【基本職能】 1. 具備一年以上客服相關工作經驗者尤佳，具備電子書、電商或網路平台客服經驗者優先考慮。 2. 中文聽說讀寫流利，具備優良的口語表達與書寫能力、基本英文書寫與溝通能力。 3. 熟悉基本電腦操作、Office 文書軟體。 【Preferred Qualifications】 1. Familiarity with mobile phones/tablets, and experience with e-readers is preferred. 2. A strong passion and interest in reading and e-books. 3. Careful, patient, with good logical and editing skills, and a willingness to learn. 4. Can speak Cantonese, Malay, Korean is preferred (optional). 【加分條件】 1. 熟悉手機/平板操作，有使用閱讀器習慣尤佳。 2. 對閱讀、電子書有高度熱情與興趣。 3. 細心、耐心，具備良好邏輯、文字編輯能力佳且樂於學習。 4. 粵語、馬來語、韓語能溝通的僑生或華裔人士(非必要)。

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Customer Service Manager (Customer Emergency Monitoring & Management) This role is responsible for handling technical and system-related cases that frontline customer service cannot resolve. Through analysis and coordination, it provides the best solutions for both customers and internal teams. What You Will Do •Manage and resolve system-related issues escalated from frontline customer service, including anomalies on the website, app, and customer support platforms. •Proactively contact customers to gain a deeper understanding of the issue context and its impact. •Quickly analyze and identify the root cause, propose solutions, or compile detailed information for relevant technical teams. Identify common or potential issues affecting multiple customers and conduct risk assessments. •When system teams detect anomalies, follow up proactively to assess customer impact and propose communication and recovery plans. •Draft and continuously improve troubleshooting processes and SOPs to enhance team efficiency and consistency. •Must have strong English proficiency to read and respond to system-related information and collaborate with global teams. Essential Qualifications • Experience in customer service, technical support, or service operations; management or leadership experience is a must. • Strong analytical and problem-solving skills, with the ability to make quick decisions under pressure. • Excellent cross-functional communication and coordination skills, with the ability to synthesize information and drive solutions. • Proficient in English (speaking, reading, writing) for effective communication with international teams. Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider • This job posting may be closed prior to the stated end date for application if all openings are filled. • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. • Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

1. 擔任媒體溝通窗口，維繫對內及對外之溝通關係。 2. 與客戶溝通各媒體廣告執行細節。 3. Criteo廣告帳戶操作、優化、預算管理及報表數據整理分析。 4. 了解客戶需求並給予分析建議。 5. 無經驗可，對數位媒體產業有熱忱。 6. 主管交辦事項。 7. 本職務依操作成效另提供奬金。

• Opportunity to work in a leading global life science company. • Gain exposure to international business processes using SAP/CRM. About Our Client A global leader in life science and biopharma technologies with over 150 years of history, Sartorius partners with scientists and engineers worldwide to simplify and accelerate the development of new medicines. With more than 10,000 employees across 110+ countries, the company is recognized for its innovation, international culture, and strong values of sustainability, openness, and joy. Job Description • Process customer orders, delivery slips, and invoices accurately and on time. • Coordinate with commercial operations, finance, and logistics teams on purchase orders, shipments, returns, and payment arrangements. • Maintain and verify contract terms, agreements, and related documents. • Provide sales and customer reports, including CRM and SAP-based analytics. • Support tender management by identifying opportunities and preparing documentation. • Monitor inventory, backorders, and safety stock to ensure supply continuity. • Manage customer communications regarding technical documents, quotations, and complaint reports. What's on Offer • Annual leave entitlement above statutory requirements, ensuring better work-life balance. • Competitive compensation package • Join a world-leading life science company with a strong global footprint and reputation for innovation. • Develop cross-functional skills in customer service, order management, logistics, and finance. • Gain international exposure and career growth opportunities within a dynamic industry. • Be part of a purpose-driven organization with the mission of simplifying progress in biopharma and healthcare.

Why Join Us 為什麼加入我們 We are a global leader in the vision care industry, providing professional, high-quality products and services. As part of our Customer Service team, you will be the vital link between our clients, sales team, and manufacturing partners. This is more than a support role – you will help shape an exceptional customer experience 我們是全球視力保健領域的領導品牌，提供專業且高品質的產品與服務。加入我們的客戶服務團隊，你將成為客戶、業務團隊與製造合作夥伴之間的重要橋樑。這份工作不僅是客服，更是為客戶打造優質體驗的重要一環。 What You Will Do 工作內容 • Handle and manage customer orders, including OEM eyewear frame-related matters • Communicate effectively with customers and factories to ensure smooth order processing • Provide professional customer service and maintain strong customer relationships • Resolve customer inquiries, complaints, and return/exchange issues • Support customer service projects and assist the sales team in solving order problems • Coordinate through various platforms (Line@, Email, Telephone, etc.) • Participate in shift rotation as required by the company • 處理並管理客戶訂單（包含代工框相關事務） • 與客戶及工廠有效溝通，確保訂單流程順暢 • 提供專業客戶服務並維護良好關係 • 解決客戶問題、客訴及退換貨事宜 • 支援客戶服務專案，協助業務同仁處理解決訂單問題 • 透過多種平台（Line@、Email、電話等）即時回覆客戶 • 須配合公司輪班 What We're Looking For 任職要求 • At least 1–3 years’ experience in customer service, sales coordination, administration, or related roles (vision care/optometry industry experience is a plus) • Good communication skills in Mandarin and English (Intermediate level or above) • Proficiency in MS Excel, Word, and PowerPoint • Strong attention to detail, pressure resistance, service-oriented, and a team player • Plus: Optometry-related background or optometrist license • 1–3 年以上客服、業務助理、行政或相關工作經驗（具視力保健／驗光產業經驗者佳） • 具良好中英文溝通能力（中等程度以上） • 熟練使用 Excel、Word、PowerPoint, • 積極細心、抗壓性高、具工作服務熱忱、樂於團隊合作 • 加分條件： 視光相關背景或驗光師證照 What We Offer 我們提供 • Competitive salary and transparent performance bonus scheme • Professional training in customer service and vision care industry knowledge • Opportunities to work with international teams and expand career growth • Employee benefits including health programs and product discounts • 具競爭力的薪資與透明的績效獎金制度 • 專業培訓（客服技巧與視力保健產業知識） • 與國際團隊合作的機會，擴展職涯發展空間 • 員工福利（健康計畫與產品折扣）

1. 協助客戶對於商品價格的查詢及報價相關的問題 2. 負責訂單的處理，安排出貨及催貨執行以滿足客戶需求 3. 與QA聯繫處理客訴，必即時完成RMA 4. 協助樣品訂單的下單及催貨 5. 負責部門相關文件之整理，建檔以及追蹤，於有效時間內回覆顧客信件 6. 協助業務人員處理銷售業務相關之公司內部行政作業 7. 定期提供業務銷售狀況報表，供業務人員或部門主管參考 8. 主管交辦事宜或部門後勤支援 9. 產品價格每日隨行情波動，及時反饋客戶報價需求 1. Manage daily execution of customer service activities pertaining to the arrangement of warehousing, distribution and import/export shipments. 2. Work and assist the Sales team in managing their Customer pre & post shipment.(Ensure proper and timely execution of working instruction.) 3. Update customer production change requirement within Future System to optimize inventory planning. 4. Elevate any potential delivery shortfall to respective sales personnel for awareness and communication. 5. SAP system maintenance and custom system execution. 6. Monitor closely the progress of work orders and keep customer informed on regular basis. 7. Coordinate and monitor import/export relevant information and documents, ensuring the information in documents is correct. 8. Ensuring timely submission of inventory reports and stock reconciliation if happens. 9. Coordinating with local collecting/delivery agents for self-collection/delivery cargos.

【Who We Are?】 Hytech是一個年輕、充滿活力的團隊，專注於推動金融科技行業的企業技術轉型，是全球領先的管理技術諮詢公司。創新思維和扁平化的管理，讓團隊成員以公開、透明的方式自在工作，也為全球客戶提供卓越的商業價值服務。 【Why Join The Team?】 Customer Service Team 是Hytech與客戶之間最直接的橋樑，肩負協助解決客戶需求、提供優質服務的使命。在這裡，您將接觸最新的金融科技知識，並在實務中不斷提升溝通與服務技巧。同時，團隊與來自不同國家的跨部門同仁合作頻繁，讓您有更多機會實際運用英文，提升國際工作力。Hytech採用扁平化管理制度，讓每個聲音都被聽見，溝通更開放、氛圍更友善。 我們正在尋找一位具有豐富經驗的 CS Team Lead，一同帶領團隊成長，優化服務品質，並推動客戶體驗升級。 --- 【身為團隊的一份子您將負責】 1. 監督日常運營：管理團隊成員的考勤、工作安排、季度/年度KPI設定和績效考核。 2. 指導和培訓團隊成員：提供全面支持和培訓，確保團隊成員有效履行職責並實現共同目標。 3. 處理重要客戶投訴：及時處理優先級高的客戶投訴，確保及時準確地提供信息更新並立即解決客戶問題。 4. 提供定期績效報告：每月為部門主管準備報告，分析團隊績效、數據趨勢和進展，同時突顯潛在問題並提出解決方案。 5. 優化團隊流程：利用出色的寫作技巧來創建、編輯、審查和完善團隊工作流程，確保效率並與客戶需求和品牌標準保持一致。 6. 優先處理業務任務：根據客戶需求和品牌目標有效地優先處理業務流程。 7. 促進協作：積極促進團隊內部、公司其他職能部門和第三方供應商之間的溝通和問題解決。 8. 協助項目管理：支持團隊成員管理項目並完成其他主管交辦的任務。   【期待您具備的能力與特質】 1. 領導和團隊管理能力：證明具有帶領和激勵團隊取得卓越成果的良好記錄。 2. 客戶服務導向：擁有對客戶服務原則的深刻理解，並致力於提供卓越的客戶體驗。 3. 溝通和人際交往能力：與團隊成員、客戶和利益相關者有效溝通，建立積極和富有成效的關係。 4. 問題解決和分析能力：證明能夠識別、分析和解決複雜客戶問題和團隊挑戰。 5. 時間管理和組織能力：有效地管理多項任務，優先考慮工作量，並在壓力下按時完成任務。 6. 主動性和積極性：積極尋求改進團隊流程、提高客戶滿意度並為部門整體成功做出貢獻的機會。 --- 【工作安排】 *輪班制 : (每月固定班別) *班別/時間：早班 09:00-18:00 (若有必要需支援晚班14:00-23:00) *需與夥伴一同輪值國定假日出勤，依法給付加班費 *另享有季度績效獎金

關於Coupang Coupang 正在重新定義購物體驗，致力於讓每位顧客從打開 Coupang App 的那一刻，到訂單送達家門的瞬間，都感受到驚喜。 我們在台灣提供的服務包括： • Rocket Delivery：隔日到貨，涵蓋多樣商品，價格實惠 • Rocket Oversea：免運直送，讓您輕鬆購買韓國、美國及全球熱銷商品 我們正在尋找優秀人才，協助推動 Coupang 在台灣的擴張。這是加入高速成長團隊的絕佳機會，與我們一起打造讓顧客驚呼「沒有 Coupang，我怎麼活得下去？」的世界！ 【工作內容】 您將加入 Customer Issue Operation 團隊，這個團隊在提升顧客體驗中扮演關鍵角色，負責分析客服中心收到的問題，協調跨部門資源解決客訴，並透過數據分析提出流程與系統優化建議，持續提升顧客滿意度。 【主要職責】 • 擔任跨部門溝通橋樑，協調並推動客訴問題的解決，確保溝通順暢與時效性 • 管理重大事件的溝通與安排，處理可能引發公關風險或大量客訴的情況 • 支援內部團隊管理，協助處理特殊案例 • 分析客訴數據，找出趨勢與改善空間，提出流程與系統優化建議，並與相關團隊合作落實 【必要條件】 • 精通中文、韓文，能以韓文流利溝通並參與會議（英文為次要語言） • 具專案管理經驗或跨部門專案參與經驗 • 能適應快節奏環境，具備問題解決與危機處理能力 • 細心、具備強大的分析與溝通協調能力 【加分條件】 • 具團隊管理經驗 • 電商平台或營運背景 • 客服經驗，尤其是聯絡中心或類似環境 • 具數據分析經驗，能從數據中提取洞察並支持決策 【招募流程】 履歷審核 → 電話面試 → 現場或線上面試 → Offer （流程可能依職務需求或排程有所調整，結果將透過您申請時提供的電子郵件通知） 注意事項 • 若職缺額滿，Coupang 可能提前關閉此職缺 • 若應徵者提供不實資訊，Coupang 有權撤回錄取通知 • 我們致力於提供平等就業機會，不因身心障礙或退伍軍人身份而歧視

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day. You are responsible for providing direct support to sales and customers throughout the order-to-cash process, from order handling to invoicing, while ensuring timely updates on deliveries and activating internal processes for order execution. About The Job 1. Manage the order to cash process for Standard Orders, from the order acceptance to invoicing. (Order fulfillment, Ordering equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order shipping and customer invoicing) 2. Customer support during the process: order status, delivery date. 3. Backlog and WIP maintenance 4. Quarterly and Yearly Inventory check support 5. Claims administration 6. Company projects & Other matters assigned by the supervisor

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: CS Learning & Development Manager Key Responsibilities - Quality Assurance Develop and execute a long-term quality assurance strategy aligned with business goals and customer experience standards. Analyze QA data to identify service quality, CSAT trends, and areas for improvement, and provide targeted feedback and coaching to both outsourced service providers (OSP) and internal agents. Organize calibration sessions with QA teams and OSP to ensure consistent evaluation standards, working closely with operations to drive performance improvement initiatives. - Training & Development Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher courses, and skills enhancement workshops. Develop and maintain training materials such as manuals, e-learning modules, and interactive learning tools to ensure content is relevant and effective. Collaborate with stakeholders to identify training needs, customize learning solutions, and Coupang Business-Internal User Only evaluate training effectiveness based on feedback and performance metrics. - Knowledge Management Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and ensuring alignment with process updates, policy changes, and new product launches. Optimize the structure, searchability, and usability of the knowledge base to improve agent efficiency and reduce resolution time. Gather feedback from agents and stakeholders to refine content and implement enhancements based on operational needs. Qualifications & Requirements - Experience: Minimum 5 years of experience in Learning & Development, Quality Assurance, or Knowledge Management, with at least 2 years in a managerial or strategic leadership role. Proven experience in an e-commerce or BPO customer service environment Familiarity with ticketing systems (e.g. Zendesk). - Skills: Ability to manage multiple projects in a fast-paced environment. Excellent leadership, communication, and problem-solving skills Analytical mindset with pratical experience in using data to drive decisions, track KPIs, and measure learning or quality impact Solid project management skills, with the ability to lead cross-functional initiatives and collaborate with internal and external stakeholders - Education: Bachelor's degree in business, education, communications, or languages field

◎ 工作內容 1.線上客戶服務 (線上系統客戶回覆)。 2.客戶資料及數據審核，確認是否異常。 3.維護現有客戶關係， 問題處理進度追蹤。 4.與客戶建立良好的關係，提升客戶滿意度。 5.每日服務報表製作。 6.樂於團隊合作，達成目標。 7.完成部門主管交辦工作。 ◎ 備註： 1. 有耐心細心，具備良好的溝通協調能力，並有處理緊急事務的應變力。 2. 有客服、風控相關經驗一年以上優先。 3. 需可配合輪班。 ◎ 上班時間 【需配合輪早晚班】 早班07:00~15:00 中班15:00~23:00 夜班23:00~07:00

1.專業書信管理與貨運追蹤： 協助VIP代理處理各站的書信往來，提供精確的報價與貨況更新，並確保貨物運送過程順利無憂，維護高效的物流流程與客戶滿意度。 2.客戶關係管理： 定期主動聯繫並維護與客戶的長期合作關係，確保每一位客戶都能獲得最貼心、最專業的服務。 3.突發狀況處理： 當進出口貨物發生問題時，能迅速處理並解決突發狀況，保證業務流程不中斷，且最大化降低風險。 4.資料維護與系統管理： 負責維護代理資料的更新與管理，包括新增、修改或建立資料庫，確保資料準確並符合公司需求。 5.合約處理： 處理各類合約的簽署與後續流程，與各方協商，確保契約流程順利執行，並達成業務目標。 6.帳款追蹤與管理： 協助業務部門進行VIP代理帳款的追蹤，確保款項按時到位，維持穩定的財務運營。 7.業績數據與報價追蹤： 定期提供報價追蹤與成交率的數據分析，協助業務部門進行業績預測與策略調整，推動業務成長。

你是細心、善於傾聽，並且擁有解決問題能力的人嗎？ 你喜歡幫助客戶解決問題，提供貼心服務，並優化客戶體驗嗎？ 【主要工作內容】 1.即時客戶服務：透過線上文字客服工具，解答客戶問題，提供快速且準確的解決方案，提升客戶滿意度，優化整體服務感受。 2.溝通與問題解決：運用同理心與邏輯思維，理解客戶需求，釐清問題，並提供合適的應對方案。 3.數據分析與流程優化：分析客戶反饋，歸納常見問題，協助優化 FAQ、回應流程與知識庫，提升整體客服效率。 4.技術支援：熟悉 光電系統、電力監控技術，快速理解產品運作邏輯，為客戶提供專業且清晰的技術協助。 【必要條件】 1.具備良好的邏輯思維與問題分析能力，能快速判斷客戶核心需求並提供最佳解決方案 2.具備中等英文溝通能力，可與國外客戶進行基本對話與文字應對，具日文能力者佳 3.具備基礎應用軟體操作能力，能適應客服系統與內部知識庫管理 【加分條件】 1.具備內部客服流程優化經驗，能針對常見問題提出改進方案，提升服務效率 2.有訂閱制產品或長期客戶維護經驗，能提升客戶黏著度與續約率