MAIN PURPOSE
In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business
KEY RESPONSIBILITIES
Key responsibility 1
……………………………………………………………………………………………………
Sales:
• To achieve or surpass monthly and yearly sales targets
• To respect the brand’s discount policy
• To lead the team to acquire new clients
• Travel for events and trainings, visit clients and attend functions to entertain clients
• To be able to sell HJ and lead the team to sell HJ for target achievement
Key responsibility 2
……………………………………………………………………………………………………
Management:
• To train the boutique staff,
• To ensure proper attire, grooming and behavior in line with the brand’s guidelines,
• To ensure the boutique is maintained in perfect condition
• To organize daily briefing and monthly meetings for giving objectives, sharing information and fostering team spirit
• To coach team and take care of the recruitment, staff evaluation and development of the team
• To prioritize, plan, delegate and adapt to business needs
• To manage back office operations
Key responsibility 3
……………………………………………………………………………………………………
Customer Relations Management:
• To treat the customer according to brand’s standards
• To build a strong customer relationship and loyalty
• To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
• To ensure a consistent, quality boutique experience for clients
Key responsibility 4
……………………………………………………………………………………………………
After Sale Service:
• To implement brand’s service strategy
• To handle all customer’s enquiries and complaints
Key responsibility 5
……………………………………………………………………………………………………
Stock Management / Products:
• To ensure adequate and complete assortments at the boutique
• To propose product ideas to management
• To negotiate special products with customers and follow-up with management
月休10天、假期可累積,淡季最長可休至1~4周(帶薪假)
*依績效給予年初、年終獎金 (年薪大約15個月)
*員工旅遊
*不定時下午茶
誠徵有熱忱且具責任感,個性活潑外向的你一起加入六度空間!
1. 整體管理店內日常營運,協調正值員工、工讀生等人員工作。
2.店內每日人力使用控管與排班,確保店在符合公司文化及要求下正常運作。
3.提供顧客接待與需求服務(如:結帳,電話應對,信件,臉書&Line訊息回覆),介紹並引領顧客遊玩鐳射槍活動, 與顧客保持良好互動。
4.針對新進人員與工讀生進行教育訓練指導。
5.處理顧客反饋、突發事件與危機管理。
6.公司內部及外部的溝通管道:對外的公關處理能力及對內的上下溝通能力。
7.完成上層主管交辦事項並協助店內活動宣傳。
Store Manager / Management Trainee (Taipei)
Are you passionate about service, responsible, and love interacting with people?
Come join Taiwan’s most unique indoor laser tag survival game arena and help us create an exciting and unforgettable battleground experience!
✨ 10 days off per month, with vacation days that can be accumulated, You may take up to 1–4 weeks off during the off season
Responsibilities :
• Oversee and manage daily store operations, coordinating the work of full-time and part-time staff.
• Control manpower allocation and scheduling to ensure smooth operations aligned with company standards and culture.
• Provide excellent customer service, including cashiering, phone/email inquiries, and responding to messages on Facebook & Line.
• Guide and assist customers during laser tag activities while ensuring safety rules are communicated and upheld.
• Conduct training and supervision for new staff and part-time employees.
• Handle customer feedback, unexpected incidents, and crisis management.
• Serve as a communication channel for both internal operations and external public relations.
• Carry out assignments from upper management and support promotional activities.
主要職責
• 成為我們的品牌大使,讓顧客感受美好,舒適和愉快的購物體驗;
• 達成及提升個人及店舖銷售目標;
• 為顧客提供優質的客戶服務;
• 用心了解顧客的真正需要,向顧客給予建議選擇最合適、喜歡和需要的作品;
• 確保店舖門面作品展示及陳列符合公司訂定標準。
必備條件:
• 具高級奢侈品零售經驗,倘有珠寶及鍾錶經驗者優先;
• 良好的溝通能力以及專業的銷售技巧;
• 具開朗、主動、積極、正面及專業的性格及工作態度;
• 具團隊精神,良好的人際關係和溝通技巧;
• 能以顧客的優質購物體驗和店舖銷售為目標;
• 須配合店鋪輪班需求,包含周末假日上班,行銷活動等安排
OBJECTIVE/MISSION
• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
KEY RESPONSIBILITIES
Sales Achievement:
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor
Client Relationship Management:
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
Daily Boutique Operations:
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
• Lead associates in hitting sales targets and observing sales budgets, stock & expenses control
• Co-ordinate shop meetings/briefings to communicate and update information
• Motivate associates and enhance team value, uplift team morale and coaching to associates with negative thinking and behavior
• Arrange/conduct just-in-time product training/information sessions
• Strengthen customer loyalty
• Driving all company initiatives (i.e. impact plans)
• Manage retail store operations with company policy and procedures
• Deliver retail sales & profit according to company targets
• Liaise and coordinate among various supporting functions including merchandising, logistics, finance and IT
• Appraise and council team members as required
• Dealing with customer queries and complaints
• To maintain visual merchandising display
• To collect market information
• Delegate duties and responsibilities to assist team members
• Identify emerging high flyers
-------------------------------------------------------------------------
Career Growth & Opportunities:
* Develop specialized expertise in Taiwan's retail environment, mastering high-volume operations and dynamic leadership
* Exceptional performers may qualify for expanded opportunities across our retail network, including potential consideration for full-price/outlet store leadership positions when business needs align