MAIN PURPOSE
In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business
KEY RESPONSIBILITIES
Key responsibility 1
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Sales:
• To achieve or surpass monthly and yearly sales targets
• To respect the brand’s discount policy
• To lead the team to acquire new clients
• Travel for events and trainings, visit clients and attend functions to entertain clients
• To be able to sell HJ and lead the team to sell HJ for target achievement
Key responsibility 2
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Management:
• To train the boutique staff,
• To ensure proper attire, grooming and behavior in line with the brand’s guidelines,
• To ensure the boutique is maintained in perfect condition
• To organize daily briefing and monthly meetings for giving objectives, sharing information and fostering team spirit
• To coach team and take care of the recruitment, staff evaluation and development of the team
• To prioritize, plan, delegate and adapt to business needs
• To manage back office operations
Key responsibility 3
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Customer Relations Management:
• To treat the customer according to brand’s standards
• To build a strong customer relationship and loyalty
• To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
• To ensure a consistent, quality boutique experience for clients
Key responsibility 4
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After Sale Service:
• To implement brand’s service strategy
• To handle all customer’s enquiries and complaints
Key responsibility 5
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Stock Management / Products:
• To ensure adequate and complete assortments at the boutique
• To propose product ideas to management
• To negotiate special products with customers and follow-up with management
月休10天、假期可累積,淡季最長可休至1~4周(帶薪假)
*依績效給予年初、年終獎金 (年薪大約15個月)
*員工旅遊
*不定時下午茶
誠徵有熱忱且具責任感,個性活潑外向的你一起加入六度空間!
1. 整體管理店內日常營運,協調正值員工、工讀生等人員工作。
2.店內每日人力使用控管與排班,確保店在符合公司文化及要求下正常運作。
3.提供顧客接待與需求服務(如:結帳,電話應對,信件,臉書&Line訊息回覆),介紹並引領顧客遊玩鐳射槍活動, 與顧客保持良好互動。
4.針對新進人員與工讀生進行教育訓練指導。
5.處理顧客反饋、突發事件與危機管理。
6.公司內部及外部的溝通管道:對外的公關處理能力及對內的上下溝通能力。
7.完成上層主管交辦事項並協助店內活動宣傳。
Store Manager / Management Trainee (Taipei)
Are you passionate about service, responsible, and love interacting with people?
Come join Taiwan’s most unique indoor laser tag survival game arena and help us create an exciting and unforgettable battleground experience!
✨ 10 days off per month, with vacation days that can be accumulated, You may take up to 1–4 weeks off during the off season
Responsibilities :
• Oversee and manage daily store operations, coordinating the work of full-time and part-time staff.
• Control manpower allocation and scheduling to ensure smooth operations aligned with company standards and culture.
• Provide excellent customer service, including cashiering, phone/email inquiries, and responding to messages on Facebook & Line.
• Guide and assist customers during laser tag activities while ensuring safety rules are communicated and upheld.
• Conduct training and supervision for new staff and part-time employees.
• Handle customer feedback, unexpected incidents, and crisis management.
• Serve as a communication channel for both internal operations and external public relations.
• Carry out assignments from upper management and support promotional activities.
MISSION STATEMENT
• Responsible for the excellent management of the Bulgari store through the achievement of targets and complete store KPIs
• Driving and supporting the sales team as a coach for individual target achievement
• Maintain sound relationship with VIP customers as well as deliver exceptional service and develop new potentials
MAIN RESPONSABILITIES
• Manage the boutique in order to achieve sales objectives and store and service KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
• To actively participate in community events and maintain a visible presence in the community to develop existing and new client bases and to project a positive and appealing brand image. Special focus on personal knowledge and relation building and maintaining with top customers
• To assess the store’s needs and communicate such needs to the appropriate corporate and local departments
• To monitor and guarantee the best product display in the store (windows, counters…) following guidelines and standards
• To ensure the training of salespeople to increase technical and product knowledge and develop sales techniques and stock/inventory management. Partner with Sales Trainers in training definition, implementation plans, and follow up
• Be responsible for the store stock, ensuring to efficient and effective manage it according to KPIs.
• To actively ensure the application of security, sales, and stock processes and procedures
• To resolve client complaints/disputes
• To control and verify alignment to standards of discounts
• To act as an organizational interface towards the Local MKT assuring the implementation of CRM strategies and procedures to enhance the customer base in quality and quantity
• To monitor and provide tools for the salespeople to help understand and increase sales performances
• Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…).
• Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards
• Ensure a strong knowledge of the relevant markets: competitions, events, products and pricing. Related to their environment (city, street, mall, dept. Store) guarantee profound knowledge on brand locations, events and marketing activities.
◆ MAIN PURPOSE
1. To manage retail stores to achieve sales target and KPIs.
2. To ensure retail operation, presentation excellency, and stock accuracy.
3. To oversee the customer service and maximize the CRM.
4. To recruit and develop retail staff capability/performance and retain good talent.
5. To collaboration with Landlord for contract management, brands exposure & promotion, sales maximization, and other relevant tasks.
6. To collaboration internal departments for sales maximization, retail operation .excellency, brand exposure, and other relevant tasks.
◆ KEY RESPONSIBILITIES
1. Manage annual sales plan and execute into daily basis to reach target and KPIs.
2. Oversee all retail operation execution and lead process improvement initiatives to ensure excellency of store environment including VM, stockroom and others.
3. Oversee stock for accuracy and co work with Merchant for stock abundance and mixture for the sales maximization.
4. Manage all relevant retail reports for store operation and office operation.
5. Oversee CRM including customer service and retention.
6. Manage retail store staff including recruitment, training, and development.
7. Manage offline store contract for best deal.
◆ QUALIFICATIONS
• 8 years working experience and minimum 3 years retail management experience in fashion brands.
• Sales and CRM driven with CRM experience and proven performance.
• Capable of Office tool including word, excel and power points.
• People sensitivity so as to lead team flexibility.
• Well communication both externally and internally.
• Fluent in English.
• Lead associates in hitting sales targets and observing sales budgets, stock & expenses control
• Co-ordinate shop meetings/briefings to communicate and update information
• Motivate associates and enhance team value, uplift team morale and coaching to associates with negative thinking and behavior
• Arrange/conduct just-in-time product training/information sessions
• Strengthen customer loyalty
• Driving all company initiatives (i.e. impact plans)
• Manage retail store operations with company policy and procedures
• Deliver retail sales & profit according to company targets
• Liaise and coordinate among various supporting functions including merchandising, logistics, finance and IT
• Appraise and council team members as required
• Dealing with customer queries and complaints
• To maintain visual merchandising display
• To collect market information
• Delegate duties and responsibilities to assist team members
• Identify emerging high flyers
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Career Growth & Opportunities:
* Develop specialized expertise in Taiwan's retail environment, mastering high-volume operations and dynamic leadership
* Exceptional performers may qualify for expanded opportunities across our retail network, including potential consideration for full-price/outlet store leadership positions when business needs align