「客房部-客務-禮賓員 Rooms-Front Office-Bellperson」的相似工作
臺北嘉佩樂酒店_國亨開發股份有限公司敦北分公司共503筆
1.處理房間安排事宜,如訂房.排房.進房.退房.巡樓等。
2.客房帳務處理,如收款.核帳.查帳等。
3.協助處理訂房總機相關作業。
4.協助處理顧客抱怨。
5.提供飯店及當地旅遊資訊。
6.提供2種班制選擇，上班時間及薪資不同
7.底薪+全勤+餐費+獎金=約33000~50000
為了讓您更了解實際工作內容並確認適合度，本公司提供短期試作安排
1. 處理房間安排事宜,如訂房、排房、進房、退房 、巡樓等
2. 客房帳務處理,如收款.核帳.查帳等
3. 協助處理訂房總機相關作業
4. 協助處理顧客抱怨
5. 提供飯店及當地旅遊資訊
6.提供2種班制選擇，上班時間及薪資不同
7.底薪+全勤+餐費+獎金=約35000~52000
為了讓您更了解實際工作內容並確認適合度，本公司提供短期試作安排
1.注意房客遷出情形，遺留物品檢查及送交保管。
2.床單、布巾類整理、清點送洗。
3.房間內及公共區域之清潔工作。
4.清點及補充備品工作車。
5.隨時注意設備之損壞情形並隨時呈報修護。
6.底薪+全勤+餐費+超掃獎金=約31400~44500
為了讓您更了解實際工作內容並確認適合度，本公司提供短期試作安排
10/29
嘉佩樂文旅官是飯店的大使，負責為顧客打造從抵達前到離開後難忘的體驗。文旅官也是當地文化和遺產的專家，為所有顧客提供完美且奢華的個人化服務。文旅官也負責嘉佩樂客廳的維護。
1.嘉佩樂酒店文旅官負責協助每一位顧客的餐飲預訂，交通安排，娛樂活動以及任何其他需求。這個職位是私人助理和禮賓部合併而成的。
2.嘉佩樂文旅官應當專業地提供服務並滿足每位顧客的需求從而使得顧客擁有前所未有獨一無二的入住體驗。
3.嘉佩樂文旅官將為每位顧客提供一對一服務，並有效地滿足所有顧客合理的要求。因此要做到這點必須要充分瞭解飯店的產品資訊以及台灣當地的傳統文化和周邊資訊。
4.嘉佩樂文旅官需能夠清晰地，快速地進行判斷，並作出正確決定來處理所有事情。身為嘉佩樂文旅官，在他們的詞彙中不能有“不”這個詞，他們必須充分瞭解飯店以及當地情況並為顧客提供準確資訊。
5.除此之外，嘉佩樂文旅官也負責所有預訂，處理所有付款要求，接聽所有來電以及回覆電子郵件。文旅官的職責也包括將預訂的資料上傳到系統裡。瞭解所有顧客的喜好以為顧客提供特別的入住體驗。
The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experience from pre-arrival to post-departure moments. The individual is also the expert in local culture and heritage, provides flawless and luxury personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room.
1. The Capella Culturist is responsible for assisting/providing every guest with Dining Reservations, Transportation, entertaining recommendations, or any other needs. This position is a combination of personal assistant and concierge.
2. The Role of the Capella Culturist is to offer our guests with an exclusive service that is accurate, courteous, efficient, and tailored to the individual requirements of our guests.
3. The Capella Culturist will be working on a one-to-one basis with each guest, structuring their activity requests around their specific requirements and interests. This will only be achieved by having a thorough knowledge of the local culture in Taiwan.
4. The Capella Culturist should be able to provide instant yet positive judgment towards all events that happen. Being a Capella Culturist, never say "NO" to any guests' appropriate requests, furthermore, Capella Culturists should have a clear understanding and information about the hotel to provide accurate messages to the guests.
5. Other than that, Capella Culturist is responsible for all the bookings, room charges, answering phone calls as well as replying to emails. In addition, they are also responsible to upload and key in all important information into the system. Last but not least, being a Capella Culturist is important to provide a memorable experience to all the guests.
10/29
The Assistant Culturist Manager is responsible for leading and managing the team of local culture and heritage experts, the Capella Culturists, to provide flawless and luxurious personalized service to all guests. The Manager also assists in overseeing the Front Office operations.
1. Oversees and manages the daily operations of the Culturists and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel.
2. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model of culture and heritage experts to all guests.
3. Build strong relations with all guests, noting special attention to the hotel’s VIPs and return guests to ensure long-lasting guest loyalty.
4. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests’ satisfaction.
5. Assists the higher management in updating the Standard Operating Procedures following the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
6. Monitor daily bookings, and ensure room assignment and room readiness before guest arrival. Ensure special guests (e.g. disabled, elderly, children, special occasion, and VIPs) receive proper special attention services and all guests are promptly greeted upon arrival.
7. Oversee personalized check-in and personalize check-out procedures, including reservations and financial transactions.
8. Be the champion of the hotel’s offerings and the local city’s culture and heritage by supervising and training team members on Concierge service including but not limited to recommending and arranging reservations for dining, attractions, and Capella Curates.
9. Network and build relations with external service providers (e.g. popular attractions, bars, and restaurants) to deliver the highest level of guest experience on behalf of the hotel.
10. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
11. Coordinate with Training Managers on standard testing, identify training needs, and provide guidance to improve team members’ performance.
12. Ensure all team members recognize the importance of Forbes standards to deliver excellent audit and service performance.
13. Foster a positive working environment for all team members and check in regularly to ensure team members' satisfaction and maintain strong working relationships within the. Give praises and encouragement for good performances.
14. Create and provide suggestions for the new Capella Curates program to enhance the hotel's signature service.
文旅官副理將負責領導和管理熟悉在地文化歷史的嘉佩樂文旅官團隊，提供完美、奢華的個人化服務。同時也將協助管理客務部的營運。
1.負責管理文旅官團隊的日常運營，並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。
2.成為熟悉在地文化和歷史的專家，提供專業頂級的顧客服務體驗。
3.與顧客建立緊密的關係，辨識任何特殊需求的顧客、回訪客和 VIP，以建立長久的顧客忠誠度。
4.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。
5.協助高階主管根據酒店標準和住房情況更新標準作業程序，提出改善建議以提高工作效率和績效。
6.監控每日訂房，確保在顧客抵達前已妥善分配客房並準備完善。確保特殊需求的顧客（例如殘疾、老人、兒童、特殊貴賓和 VIP）能夠獲得適當的關注服務，並在所有顧客抵達時立即受到歡迎。
7.監控個人化入住與退房程序，包含訂房和財務交易。
8.透過監督和培訓團隊成員，包含但不僅限於餐飲、景點和嘉佩樂文旅嘉選的推薦、安排與預訂，成為酒店產品和在地城市文化和歷史的專家。
9.代表酒店與外部商家（例如熱門景點、酒吧和餐廳）建立關係，以提供最高水準的顧客體驗。
10.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。
11.與培訓經理協調服務標準測試，確認培訓需求並提供指導以提高同事們的績效。
12.確保所有團隊成員充分了解 富比士服務標準對於提供卓越審計和服務績效的重要性。
13.營造良好的工作環境，並定期檢查確保同仁滿意。在團隊內維持緊密的工作關係，對於良好表現給予讚美和鼓勵。
14.建立並針對嘉佩樂文旅嘉選提供的建議，以增強酒店的特色服務。
10/29
業務專員負責協助行銷業務主管並支援各項銷售流程相關行政業務。同時擔任業務部對外聯絡窗口，透過電話和電子郵件與顧客溝通並回覆需求。
1. 支援行銷業務部，執行各項行政職務（例如文件歸檔、打字、影印、發送電子郵件、傳真及信件）。
2. 依照行銷業務主管的指示，安排與協調各項會議行事曆、議程以及所需文件。
3. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。
4. 於業務相關系統內輸入、檢索、協調並驗證各項資訊（例如佣金、業務來源、第三方資訊等）。
5. 維護各項專有資料與資訊的機密性。
6. 準備並審查各項書面文件（例如工作日誌、商業信函、備忘錄、報告），包含校對與編輯各項資訊，以確保其準確性和完整性。
7. 確保工作區域保持整潔有序。
8. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。
The Sales Coordinator is responsible for providing administrative support to the Director of Sales and Marketing in the organization of sales-related documents throughout the sales process. The individual also serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
1.Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
2. Coordinate and organize meeting schedules, agenda and required documents as instructed by the DOSM.
3. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
4. Enter, retrieve, reconcile, and verify information (e.g. commissions, leads, third parties) in software involved in the sales process.
5. Maintain confidentiality of proprietary materials and information.
6. Prepare and review written documents (e.g. daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness.
7. Ensures that work area is kept neat, organized and clean at all times.
8. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
11/03
1.熟悉酒店、餐廳及各項旅遊資訊，提供顧客國內旅遊或購物諮詢，安排國內旅遊事宜。
2.定期更新餐廳、展覽資訊、名勝古蹟和其它資訊。
3.提供旅客包裹寄、收件服務並正確迅速地分類及分發顧客留言、信件、傳真和包裹。
4.協助商務服務: 列印文件、收發及複印文件、會議室安排及服務、機票訂位確認。
5.彙整顧客意見調查結果，確保貫徹執行所有相關的改進措施。
6.協助大廳相關營運需求。
10/28
負責在客房部辦公室日常營運中執行迎賓體驗（包括迎賓櫃台、隨時隨需與服務中心）。透過所有溝通管道為賓客提供 WOW 服務，並與相關部門合作以確保賓客滿意度。運用 OPERA、Infrasys、Go Concierge 與 GXP 系統，透過隨時隨需承諾精神下提升服務範疇。
對飯店設施資訊具有深入了解，能夠透過介紹台北及其周邊多樣的酒吧、餐廳及觀光景點，展現並傳遞 Insider 體驗。熟悉並執行會員忠誠計畫與 W Hotel 品牌標準。以結果為導向，具備強烈承諾，作為部門領導者，致力達成飯店關鍵績效指標（KPI）目標。
客房部辦公室的多元職能發展將讓員工能夠於 客房部辦公室三大主要部門之間輪調。作為進階職等，員工需具備並執行所有相關部門所需的任務與技能，包含第一與第二級別的工作要求。
11/03
1. Ability to communicate across different departments throughout the hotel.
2. Providing guest services in accordance with the objectives, performance and quality standards.
3. Committed to providing superior customer service
4. Excellent in Opera Skills
5. Excellent presentation and communication skills.
6. Ensure the FO daily shift operation runs smoothly.
7. Flexible to work a variety of shifts including nights, morning and afternoon if necessary.
8. Track and relay Loyalty program Enrolment Statistics to Talent and ensure targets are met the Hotel target.
9. Provide necessary on job training to associate.
10. Act as Manager on Duty, handle guest compliant and provide service recovery if needed.
10/29
9月全新開幕，業界首創獨棟三層酒吧，每層有獨特主題，不同風格，歡迎加入!
https://capellahotels.com/en/capella-taipei/the-glasshouse
The GlassHouse服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。
1. 卓越顧客服務與體驗
提供最高品質的舒適度，預測並滿足顧客需求，創造令人讚嘆的品牌體驗。
2. 專業餐飲知識與銷售
深入了解菜單與飲品，推薦餐酒搭配並推銷合適替代品。
3. 營運流程與現金管理
嚴格遵守結帳程序，處理現金與信用卡交易，並管理小費收取。
4. 餐廳設置與日常維護
依活動需求擺設餐桌，負責餐廳開閉店作業及設備清潔與保養。
5. 安全管理與問題處理
遵守安全規範，處理緊急狀況與顧客投訴，確保賓客滿意與環境安全。
11/03
1.訓練、督導和協助櫃檯接待人員的工作。
2.接待人員人力安排與調度。
3.客房安排事宜(訂房、排房、進房、退房等)，與房務部核對房間狀況，保持電腦資料之正確性。
4.針對住宿貴賓提供相關的服務
5.須具備流利英文交談與書寫能力
6. 緊急狀況危機處理
7.協助部門主管完成交辦事項
10/28
10/29
1. 督導前檯與禮賓團隊，於高峰時段協助營運，確保貴賓及優悅會會員獲得高品質接待與關注。
2. 即時回應並處理顧客需求，維持良好住宿體驗與顧客關係。
3. 巡查前後勤各部門整潔與服務狀態，監督員工儀容、行為及作業流程。
4. 協助忠實客戶經理迎賓安排與活動推動，強化會員關係經營。
5. 與各部門協調合作，主持前檯會議並提供功能性支援。
6. 分析帳務與房價差異，審核折扣與信用交易，控管房務收入並熟悉緊急狀況系統操作。
Operations & Guest Experience
Supervise front desk and concierge teams, providing support during peak hours to ensure VIP guests and IHG One Rewards members receive attentive, high-quality service.
Respond promptly to guest requests to maintain a positive guest experience and strong relationships.
Conduct regular inspections of front and back-of-house areas to ensure cleanliness and service readiness; oversee staff grooming, behavior, and procedures.
Assist the Loyalty Manager with VIP arrivals, room arrangements, and member engagement initiatives such as events and welcome programs.
Interdepartmental Coordination & Support
Coordinate with all departments and provide functional support as needed; lead and contribute to front office meetings and cross-departmental communication.
Financial & System Management
Review billing instructions, monitor guest credit, analyze rate variance reports, and approve discounts to ensure proper revenue control; be proficient in PMS and emergency procedures.
Accountability
This position reports directly to the Assistant Front Office Manager. Responsible for ensuring the front office and guest services team deliver consistent, high-quality service. Acts as a key liaison between guests and departments, and supports front office operations in maximizing guest satisfaction and revenue performance. May be required to act as Manager on Duty during assigned shifts.
10/29
【主要工作內容】：
1.回答客人有關飯店、周遭景點等相關問題
2.安排行李搬運、叫車等服務
10/31
1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
根據預訂優質快速的為客人辦理入住手續，確認相關資訊，如:房價，人數等，依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷Hilton榮譽客會給非會員，吸引新會員的加入。指引去房間的方向並解釋房卡的使用方法，向客人分發禮物等。
2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
確保入住期間的各項需求能有效滿足，幫助客人辦理外幣兌換及結帳手續。接收現金，信用卡，旅行支票，公司或協力廠商付費等付款方式。
3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .
熱情友好的問候客人，對客人的合理需求予以積極恰當的回應。準確提供各種資訊如：酒店營業場所的營業時間及VIP促銷計畫等。
4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.
對自己許可權範圍內不能予以解決的問題和需求，及時回饋給相應部門和人員予以解決。
10/31
1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
根據預訂優質快速的為住客辦理入住手續，確認相關資訊，如:房價、人數等，依客人喜好予以排房。介紹酒店各種宣傳促銷活動及推銷Hilton榮譽客會給非會員，吸引新會員的加入。指引房間的方向並解釋房卡的使用方法，向客人分發禮物等。
2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
確保入住期間的各項需求能有效滿足，協助住客辦理外幣兌換及結帳手續。接收現金，信用卡，旅行支票，公司或其他等付款方式。
3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .
熱情友好的問候客人，對客人的合理需求予以積極恰當的回應。準確提供各種資訊如：酒店營業場所的營業時間及VIP促銷計畫等。
4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.
對自己許可權範圍內不能予以解決的問題和需求，及時回饋給相應部門和人員予以解決。
10/28
Responsible for providing hotel facilities information to guests and visitors, as well as the many various bars, restaurants, places of interest in and around Taipei. To assist guest by booking the best reservations/registrations for tours, restaurants and etc.
10/13
加入我們，一起創造極致服務的體驗！
如果你對飯店業充滿熱情，擁有服務的溫度與笑容，這裡就是能讓你共同成長的起點。
我們正在尋找有活力、樂於與人互動、並願意用心為每位賓客打造難忘回憶的你，一起加入我們的行列！
職務內容:
1. 客務訂房、住宿、退房、處理帳務作業及客戶資料管理。
2. 協助轉接電話並且為客人留言。
3. 住客旅遊導覽解說服務與行程建議並提供各項顧客諮詢服務
4. 具備基礎英文會話，日文能力佳者優先安排面試。
5. 完成其他主管交辦事項。
6. 大夜值班津貼每日300元起(依職級調整)。
***專屬福利大公開!***
在我們的團隊不只可以收穫成長與滿滿回憶～
任職滿一年，還能額外享有➡️7 天福利假(依職級增加)
讓你有更多時間充電、旅行或陪伴重要的人
語言加給就是你的優勢！
TOEIC 600分以上 ➡️ 每月另加 NT$1,000 津貼
日文 N3 以上 ➡️ 每月另加 NT$1,500 津貼
懂外語的你，不僅能展現專業，還能讓荷包更滿足！
10/29
【主要工作內容】：
1.回答客人有關飯店、周遭景點等相關問題
2.安排行李搬運、叫車等服務
【勞健保與公司福利內容】：
1.每日加保勞保與勞退；兼職時數每週達12小時以上者，可申請加保全民健康保險。
2.每日工時達4小時（含）以上者，可獲得120元伙食津貼。
【上班時間】：周二~周四10:30～19:00(可配合面試者時間)
10/30
1.處理房間安排事宜及處理帳務。
2.接待客人，並提供相關服務。
3.管理飯店客務部之運作。
4.研擬營運計劃及年度專案規劃。
5.執行與追蹤各項營運績效管理目標。
6.部門員工教育訓練。
7.需有國際五星級酒店接待外賓2年以上經驗者優先錄取。
10/29
1. 協助餐飲部各餐廳開幕前準備工作，包含餐廳佈置、餐具整理、接受餐飲專業訓練。
2. 協助餐飲廳行政庶務。
3. 其他主管交辦事項。
4. 確保餐期前，維持桌面整齊乾淨、餐具完整。
5. 送餐及收餐，擦拭餐盤、餐具，補充餐飲備品等。
6.整理餐桌及環境。
1. Assist in the preparation of the opening of each restaurant in the F&B department, including restaurant decoration, tableware arrangement, and professional training in catering.
2. Assist in the administrative affairs of the food and beverage hall.
3. Other matters assigned by supervisors.
4. Make sure that the table is neat and clean, and the utensils are intact before the meal.
5. Deliver and receive meals, wipe down plates and utensils, replenish catering supplies, etc.
6. Organize the table and the environment.
10/29
問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。
1. 與客人建立良好關係，以獲得客人的忠誠度。
2. 確保所有與客人有關的送貨服務都準確地記錄下來。
3. 確保所有交通工具的記錄都是完整且正確的。
4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。
5. 協調並及時運送及收取客人的行李。
6. 隨時為抵達的客人及離店的客人打開大門。
7. 時刻保持工作區域的整潔。
8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。
9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。
Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles.
1. Build good relationship with guests to obtain guests' loyalty.
2. Ensure all the delivery services are noted down accurately.
3. Ensure proper records are maintained for all transportation.
4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure.
5. Able to deliver and collect guests’ luggage in a timely manner.
6. Ensure lobby door is open immediately to the arrivals/departures.
7. Always maintain the cleanliness of work area and equipment used.
8. Greet, welcome and anticipate every guest. Best to greet them with their names.
9. Provide a tour to guests around the hotel.
10/29