【 職務簡介 】
FunNow 正加速擴展國際版圖,建立具備 SSO(Shared Service Operations)性質的營運支援角色。此職務將主導商戶檔案建構、合約審查與流程優化,同時協作業務與客服團隊,支援跨國市場運作與資料一致性。如你擁有條理思維、喜歡橫向整合與多國專案挑戰,歡迎加入我們!
【 主要職責 】
.審查及處理商戶合約與上線申請(35%)。
.在後台系統建立商戶檔案、設定方案與資料維護(35%)。
.與跨國 BD/業務團隊協作,支援不同 BU 的商戶策略與啟動流程(10%)。
.協助客服相關事項並執行上級主管指派任務(10%)。
.配合團隊推動流程標準化與多國 SSO 作業流程建立(10%)。
【 必要條件 】
.熟練 Office 軟體與文書處理。
.條理思維強,擅長資料整理與檔案管理。
.擅長跨團隊合作與多國溝通協調。
.細心、抗壓、善於多工與時間安排。
[ Capsule ]
FunNow is rapidly expanding internationally and establishing a Shared Service Operations ( SSO ) – style support function. This role leads merchant profile creation, contract review, and process optimization, working closely with Sales and Customer Service teams to ensure cohesive, multi-country operations and data consistency. If you thrive on structured workflows, cross-functional synergy, and international project challenges, we'd love for you to join us!
[ Typical Accountability ]
- Review and process merchant contracts and onboarding applications.(35%)
- Create and maintain merchant profiles, package configurations, and data integrity in backend systems.(35%)
- Collaborate with cross-country BD/Sales teams to support merchant strategies across different BUs.(10%)
- Assist in customer service operations and complete tasks assigned by supervisors.(10%)
- Contribute to workflow standardization and SSO process development across multiple markets.(10%)
[ Essential Competencies ]
- Proficient in Office tools and documentation workflows.
- Excellent organizational skills with strong data and file management capabilities.
- Skilled in cross-team collaboration and multi-country communication.
- Detail-oriented, resilient under pressure, adept at multitasking and time management.
- Fluent in Chinese and English, both written and spoken.
- 根據客戶訂單,連繫外包倉庫出貨給國內客戶
- ERP系統訂單處理與開立電子發票
- 處裡客訴與退貨事宜
The Sales CSR function is to take sales order, shipment and invoicing jobs for CBC Taiwan.
• Receive sales orders via email, fax or Sales Rep to verify item, volume, price and timeline.
• Check inventory status, prepare shipping documents and coordinate with warehouse to ensure timely and correct delivery.
• Request for the modification for customer master file.
• Process EGUI in JDE as well as prepare related documents per customer’s request to mail timely and efficiently.
• Maintain billing files in accordance with company standard.
• Monitor inventory consumption to advice Sales Rep proactively.
• Reconcile and prepare payment requisition for warehouse rent, handling and delivery fees.
• Handle customer’s complaints.
• Make proper inventory adjustment or reclassification.
• Reconcile JDE inventory records with 3rd party records.
Key Responsibilities:
1. Execute country logistics plans to enhance delivery efficiency, quality, and compliance.
2. Manage and optimize logistics operations including warehousing, transportation, customs clearance, and trade lane management.
3. Purchase order handling, to ensure the on-time delivery of finished goods based on SKF planning routine and strategy from global and regional factory to country warehouse or the customers (SRO, DCD) with the cost efficiency.
4. Focusing on project handling, including project management, planning to ensure the on-time delivery and balance the risk.
5. Focusing on industrial segment demand collection and verification, introduce to S&OP process, and guide country stock planning accordingly.
6. Ensure effective utilization of logistics assets to achieve fast delivery and cost optimization targets.
7. Collaborate with sales, customer service, finance, and digital teams to achieve both short-term and long-term operational goals.
8. Continuously review and improve logistics policies and procedures to ensure regulatory compliance and alignment with company standards.
9. Support logistics arrangements for new product introduction, product transitions, and production localization.
10. Continuously improve the supply availability and reliability through substantial collaboration with demand planning and factory supply chain teams.
11. Drive digitalization and automation initiatives to improve logistics transparency and operational efficiency.
1. Maintain and build good relationship with customers; also deal with customer complaint and other customer related issues handling.
客戶維繫與建立良好關係; 同時協助處理客訴及問題處理
2. Achieve sales target aggressively.
積極完成銷售目標
3. Maintenance of customer information, customer material description and pricing in SAP; customer dataase, PO and filing.
維護公司內部SAP系統,如: 客戶資料、產品管理、價格、客戶資料庫、訂單處理及文件維護
4. Order placing、quotation and follow ups; and responsible for account reconciliation.
訂單、報價單處理及追蹤,並協助客戶帳務處理
5. Support Finance Department on related VAT Invoice issue. Keep good record on billing in SAP to match to VAT Invoice.
協助財務部門開立客戶發票,確認SAP系統與實際發票保有正確紀錄及相關可追溯性
6. Other works assigned by managers.
其他主管交辦事項