- 根據客戶訂單,連繫外包倉庫出貨給國內客戶
- ERP系統訂單處理與開立電子發票
- 處裡客訴與退貨事宜
The Sales CSR function is to take sales order, shipment and invoicing jobs for CBC Taiwan.
• Receive sales orders via email, fax or Sales Rep to verify item, volume, price and timeline.
• Check inventory status, prepare shipping documents and coordinate with warehouse to ensure timely and correct delivery.
• Request for the modification for customer master file.
• Process EGUI in JDE as well as prepare related documents per customer’s request to mail timely and efficiently.
• Maintain billing files in accordance with company standard.
• Monitor inventory consumption to advice Sales Rep proactively.
• Reconcile and prepare payment requisition for warehouse rent, handling and delivery fees.
• Handle customer’s complaints.
• Make proper inventory adjustment or reclassification.
• Reconcile JDE inventory records with 3rd party records.
1. Maintain and build good relationship with customers; also deal with customer complaint and other customer related issues handling.
客戶維繫與建立良好關係; 同時協助處理客訴及問題處理
2. Achieve sales target aggressively.
積極完成銷售目標
3. Maintenance of customer information, customer material description and pricing in SAP; customer dataase, PO and filing.
維護公司內部SAP系統,如: 客戶資料、產品管理、價格、客戶資料庫、訂單處理及文件維護
4. Order placing、quotation and follow ups; and responsible for account reconciliation.
訂單、報價單處理及追蹤,並協助客戶帳務處理
5. Support Finance Department on related VAT Invoice issue. Keep good record on billing in SAP to match to VAT Invoice.
協助財務部門開立客戶發票,確認SAP系統與實際發票保有正確紀錄及相關可追溯性
6. Other works assigned by managers.
其他主管交辦事項
Key Responsibilities:
1. Execute country logistics plans to enhance delivery efficiency, quality, and compliance.
2. Manage and optimize logistics operations including warehousing, transportation, customs clearance, and trade lane management.
3. Purchase order handling, to ensure the on-time delivery of finished goods based on SKF planning routine and strategy from global and regional factory to country warehouse or the customers (SRO, DCD) with the cost efficiency.
4. Focusing on project handling, including project management, planning to ensure the on-time delivery and balance the risk.
5. Focusing on industrial segment demand collection and verification, introduce to S&OP process, and guide country stock planning accordingly.
6. Ensure effective utilization of logistics assets to achieve fast delivery and cost optimization targets.
7. Collaborate with sales, customer service, finance, and digital teams to achieve both short-term and long-term operational goals.
8. Continuously review and improve logistics policies and procedures to ensure regulatory compliance and alignment with company standards.
9. Support logistics arrangements for new product introduction, product transitions, and production localization.
10. Continuously improve the supply availability and reliability through substantial collaboration with demand planning and factory supply chain teams.
11. Drive digitalization and automation initiatives to improve logistics transparency and operational efficiency.