在開發人員、客戶及第三方之間擔任溝通橋樑。該職位需分析客戶提出的需求,並撰寫業務/軟體需求文件,以供開發人員參考。工作範圍涵蓋線上產品、後端系統、第三方產品,並需協助優化業務流程。
職責範圍
● 能夠識別客戶需求,理解其希望解決的問題,並完整記錄所有專案相關資訊。
● 收集並分析業務與功能需求。
● 建立規格文件、工作流程圖及系統架構圖。
● 根據利害關係人的需求撰寫使用者故事(User Stories),並準備相關文件,如業務需求文件(BRD)、高階需求文件(HLR)等。
● 進行專案規劃與估算,監控並評估各階段產品進度。
● 管理產品待辦清單(Product Backlog),並根據需求變更進行優先級排序。
● 確保需求文件完整、準確、可理解、一致且可驗證。
● 與軟體開發團隊合作,準確傳達並轉化客戶需求至開發過程中。
● 與設計團隊合作,評估技術選項。
● 與 QA 團隊協作,制定更完善的測試方法。
● 與利害關係人及合規團隊緊密合作,識別業務問題並提出適當解決方案,並向利害關係人提供專案狀態更新及報告。
● 協助利害關係人進行測試並提供用戶手冊。
職位要求
● 具備良好的口頭與書面溝通能力。
● 具備批判性思維與問題解決能力。
● 具備卓越的組織與時間管理能力。
● 細心、分析能力強、資源整合能力佳,並具備主動性。
● 能夠在最少監督下獨立作業,並在必要時展現高度應變能力與緊迫感。
Business Analyst Officer acts as a communication bridge between developers, clients, and third parties. This role involves analyzing client requirements and preparing business/software requirement documents for developers. The scope of work covers online products, backend systems, and third-party products, while also assisting in optimizing business processes.
Responsibilities
• Identify customer needs, understand the problems they aim to solve, and document all project-related information comprehensively.
• Gather and analyze business and functional requirements.
• Create specification documents, workflow diagrams, and system architecture diagrams.
• Write user stories based on stakeholder requirements and prepare related documents such as Business Requirement Documents (BRD) and High-Level Requirements (HLR).
• Plan and estimate projects, monitor, and evaluate the progress at various stages.
• Manage the Product Backlog and prioritize it based on changing requirements.
• Ensure requirement documents are complete, accurate, understandable, consistent, and verifiable.
• Collaborate with software development teams to accurately convey and translate client requirements during the development process.
• Work with design teams to evaluate technical options.
• Cooperate with QA teams to develop better testing methods.
• Work closely with stakeholders and compliance teams to identify business issues, propose appropriate solutions, and provide status updates and reports.
• Assist stakeholders with testing and provide user manuals.
Requirements
• Excellent verbal and written communication skills.
• Strong critical thinking and problem-solving abilities.
• Exceptional organizational and time management skills.
• Detail-oriented, analytical, resourceful, and proactive.
• Ability to work independently with minimal supervision and demonstrate adaptability and urgency when required.