Support IT global affairs and responsibility as below:
1. Data Center Infrastructure – Manage power distribution, UPS systems, and cooling/environmental control.
2. Disaster Recovery (DR) – Ensure data center availability and support recovery operations during incidents.
3. AD & Azure AD account & group、Policy、License、Teams
4. Hyper-V Cluster & S2D management and maintenance
5. Other Duties – Perform additional tasks or assignments as directed by the supervisor.
Responsibilities:
• Provide a high level of customer service while supporting end users. Support includes, but is not limited to, laptops, desktops, smartphones, AV & VC systems, office phone, and voicemail system.
• Respond to telephone calls, emails and personnel requests for technical support.
• Identify, research, and resolve technical problems.
• Document, track, and monitor the problem to ensure a timely resolution.
• Successfully troubleshoot issues both independently and in collaboration with all available resources.
• Oversee and troubleshoot video conference and telecommunication systems in coordination with regional technical resources.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
• Document, maintain, upgrade or replace hardware and software systems.
• Support and maintain user account information including rights, security, and systems groups.
• Maintain configurations of all laptop and desktop computer systems according to established standards.
• Document and update technology related instructions and procedures as required.
• Maintain problem call history by recording calls in SNOW tracking database.
• Analyze calls data to proactively identify improvement opportunities.
• Evaluate new technologies for potential applicability within BCG.
• Displays tact, patience and the ability to handle stressful situations.
• Perform other duties as assigned or required such as case team support & marketing event support
Qualifications:
• Institutional training in Information Technology, Computer Science, or a related field or above
• Experience: 5 years or above IT support and troubleshooting experience in a sizeable firm
Skills:
• Proficiency in IT hardware and software troubleshooting.
• Knowledge of network configurations and maintenance.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
Immersive Optics System Engineer / AR VR Engineer
⭐有機會達到百萬年薪!歡迎對外商感興趣的你,保障年薪13.5個月⭐
Responsibilities:
Provides expert knowledge regarding the selection, evaluation, qualification and procurement of visual system in different varieties of display size applications.
Collaborates and communicates with internal and outsourced development partners about design requirements, regulatory requirements, and user needs.
Participates as a member of project team of other engineers, Program Managers, and internal and outsourced development partners to develop reliable, cost effective and high-quality solutions for the immersive visual system products.
Experience on NPI and manufacture process. Familiar with display industry production.
EE experience to bring up the display system (including MIPI / Vx1 / eDP etc…). To review the EE design with supplier and system designer. Knowledge of HDMI and DP.
Education and Experience Required:
MS in Display Engineering, Materials Science, Optical Engineering, Physics or related field and/or equivalent experience.
Typically 5+ years experience, with 3+ years at related field.
Knowledge and Skills:
Solid knowledge in different form factor product. Such as VR/AR, Monitor, TV, AIO etc.
Display design (Array / FEOL / BEOL) and quality control
Display system hardware design.
Basic knowledge of Geometrical optics and Optical imagery.
Camera
ALS / Proximity Sensor
Depth sensing (Structure light/TOF)
Good communication skills in English and Mandarin with ability to work under pressure.
Proven track of record on development and implementation of innovative LCD, AMOLED, or other display solutions for consumer electronics.
Experience with at least one of the focus areas of visual system technology below:
-VR display system (Panel + Lens)
-Video passthrough system (Dual camera + ISP)
-AIO touch monitor system
-IWB system
-SLAM system (camera + sensor fusion)
Do you thrive on innovation and using technology to drive business growth?
Are you a strategic thinker with a passion for retail?
We're looking for a visionary IT/MIS Director to lead our technology strategy and transform our retail operations.
What you'll do:
-Be the Architect: Collaborate with business leaders to develop a cutting-edge IT roadmap that aligns with our overall business objectives and fuels our ambitious growth plans. You'll design and implement a future-proof IT architecture that optimizes our retail operations, from headquarters to the store floor.
-Lead the Charge: Spearhead the implementation of new software, hardware, and data systems across the organization, ensuring seamless integration and user adoption.
-Optimize and Innovate: Continuously evaluate and improve our IT infrastructure, identifying opportunities to enhance efficiency, security, and customer experience.
-Build Strong Partnerships: Manage relationships with external IT service providers, negotiating contracts and ensuring they deliver high-quality solutions that meet our needs.
-Champion Security and Resilience: Develop and enforce robust IT policies and procedures to safeguard our data, protect against cyber threats, and ensure business continuity.
-Empower the Team: Provide technical guidance and support to the retail business, ensuring our technology empowers employees and enhances the customer journey.
What you'll bring:
-Strategic Vision: A proven ability to translate business needs into effective IT solutions, with a focus on innovation and driving digital transformation in a retail environment.
-Technical Expertise: Deep understanding of IT systems, infrastructure, and emerging technologies relevant to the retail industry.
-Leadership and Collaboration: Exceptional leadership skills, with the ability to build strong relationships, inspire teams, and collaborate effectively with stakeholders at all levels.
-Project Management Prowess: A track record of successfully managing complex IT projects, delivering on time and within budget.
-Problem-Solving Acumen: Strong analytical and problem-solving skills, with the ability to anticipate and address challenges proactively.
If you're a technology leader with a passion for retail and a drive to make a real impact, we encourage you to apply!
The IT Specialist, Support & Service is responsible for:
• Managing the IT Service Desk function for HUGO BOSS Taiwan.
• Providing timely and appropriate IT support for IT issues to HUGO BOSS Taiwan.
• Effective and timely management of IT projects and key IT initiatives
• The management of IT equipment in retail and office environment for HUGO BOSS Taiwan
• Setup, configuration, monitoring and troubleshooting of end-user relevant IT equipment in office and retail environment.
• Preparation of IT guidelines and manuals for end-user.
• User Account management (User Administration & New User Authorizations).
The role is accountable for managing the IT department. This is achieved by:
• Delivering the IT business plan for HUGO BOSS Taiwan.
• Ensuring the service desk for HUGO BOSS Taiwan, is managed in line with the IT Service Level Agreement (SLA).
• Ensuring the service desk for HUGO BOSS Taiwan, is managed in line with IT Security & Data Protection policies.
• Monitoring IT systems, server & network infrastructure and escalation of incident cases following Global IT Service Desk procedures and processes.
• Providing relevant and effective coaching and training of IT processes & systems (hardware use / systems use etc) to stakeholders.
• Revising, devising and executing IT policy and procedure.
• Exceptional time management and organisational skills.
• Clear communication with all departments within the company.
• Building and maintaining relationships with internal and external stakeholders.
• Participate and coordinate, regularly tasks, activities and feedback sessions, with Headquarter Germany and Share Service Center Hong Kong IT teams, work as a virtual team member of APAC IT team.
This support role includes, but is not limited to maintaining the day to day IT requirements for the business and end to end IT project management.
您是我們正在找的IT超級英雄嗎?
我們正在尋找一位對資訊系統與資訊安全有熱情的IT專員,如果您擅長解決user的軟硬體問題及維護網路資訊安全,歡迎加入我們!
【工作內容】
1. 協助用戶端 PC 的軟硬體安裝、故障排除與日常支援。
2. 負責 Windows 伺服器及相關設備的維運、資料備份與復原、系統監控與故障處理。
3. 執行與推動公司資訊安全政策。
4. 撰寫 MS SQL Stored Procedure與系統自動化程式(具相關經驗者尤佳)。
- Provide IT support for software installation, hardware setup, and daily troubleshooting.
- Manage Windows servers and infrastructure, including backup, recovery, monitoring.
- Implement and enforce corporate information security policies and procedures.
- Develop and maintain MS SQL stored procedures and automate system workflows.(experience preferred).
Job Functions:
The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
Primary Workflow:
Spares management inbound and outbound the warehouse
Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
Conduct onsite physical & logical audits for proactive sparing.
Perform quarterly onsite preventive maintenance per assigned customer.
Handle spare parts deliveries to FE, SeP & client.
Issuance of IMR’s, POR’s
Assist VCA’s & BDA’s for investigating missing parts from stock counting.
Customer communication
Updating TRT internal procedures
Learning additional technical and non-technical skills.
Sourcing Local Service Partners
Sourcing Local Logistic Partner / Supplier
Required Deliverables:
Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares.
Ensure all supported incidents or tickets are resolved within SLAs.
Ensure all customer communication is prompt, professional and reliable.
Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval.
Continuously learn additional technical and non-technical skills
Escalate calls through the correct channels promptly.
24 x 7 Support Structure
Comply fully with company policy to always protect the interests of TRT.
Ensure local SeP is available for onsite requirements.
Working with VCA team for local parts sourcing
Accountabilities:
Local ticket management/status monitoring and make sure they are resolved within SLAs.
Warehouse inventory movement monitoring
Ensure warehouse parts labelling & binning is compliant with TRT global standard
Ensure procedures are properly followed when onsite
Ensure on time support for spare parts
Disaster Recovery:
Coordination within FE / SeP team for urgent part requirement onsite
Handle coordination & keep good working relationships with logistics and service partners.
Coordination with known local vendors for urgent logistics sparing.
Coordination with VCA, BDA & GSD division for parts needed for a call.
Coordination with VCA, BDA & GSD division for inventory movement
Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
Service Call Updates:
Ensure timely updating to GSD & FE for calls requiring additional parts on-site.
Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.
OH&S Work Environment:
Ensure that the warehouse or technical work areas remain clean and always organized.
Ensure that you adhere to ESD procedures.
Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.
【Who We Are?】
Hytech是一個年輕、充滿活力的團隊,專注於推動金融科技行業的企業技術轉型,是全球領先的管理技術諮詢公司。創新思維和扁平化的管理,讓團隊成員以公開、透明的方式自在工作,也為全球客戶提供卓越的商業價值服務。
【Why Join The Team?】
我們的運營卓越團隊是我們以客戶為中心業務的核心。他們是與我們的客戶、客戶服務團隊和業務緊密合作的前線人員,通過説明客戶在實現其目標方面取得成功,每天都在啟動、支援和發展公司的客戶。
【身為團隊的一份子您將負責】
What this job involves:
1. Support IT operations for overseas companies, providing remote technical assistance.
(協助Hytech集團全球各單位IT運營,提供海外遠程技術支持)
2. Assist with information budgeting, procurement, and payment process management.
(協助資訊預算編列、採購及付款流程管理)
3. Set up and delete accounts (email, VPN, domain, etc.) for new hires and departing employees.
(處理新進及離職人員的信箱、VPN、網域等帳號的建立與刪除)
4. Arrange hardware equipment for new hires and departing employees.
(安排新進及離職人員的硬體設備)
5. Troubleshoot remote hardware issues, including computers, printers, network phones, and wired/wireless networks.
(遠程排除電腦、印表機、網路電話、有線/無線網路等硬體故障)
6. Perform remote OS installations, data backup and transfer, software, and driver installations.
(執行遠程作業系統安裝、資料備份與轉移、軟體與驅動程式安裝)
7. Create and maintain SOP documentation.
(編寫並維護SOP文件)
8. Manage asset inventory.
(管理資產盤點)
9. Complete other tasks assigned by supervisors.
(完成其他主管指派任務)