The incumbent will lead and execute Talent Management and Employee Relations initiatives covering leadership development, succession planning, engagement, and culture while managing grievances and translating employee insights into actions that support growth and compliance.
As a Talent Management and Employee Relations Supervisor, you will:
-Lead strategic learning and development initiatives including leadership training, talent reviews, and succession planning to build organizational capability and support long-term growth.
-Serve as a strategic partner in the Performance Management process by guiding managers and employees, while coordinating with stakeholders to manage performance improvement cases, oversee PIP implementation, and ensure accurate tracking and reporting within the SuccessFactors system.
-Gather and analyze data from various sources including grievances, site visits, and LMM feedback to deliver monthly insights on employee relations and frontline sentiment.
-Handle employee relations concerns and grievances, support disciplinary processes in line with JTI guidelines, and ensure all cases are properly investigated and managed.
-Deliver strategic P&C support by advising on people matters, driving aligned solutions, fostering strong partnerships, and ensuring policies comply with JTI standards and local laws.
-Manage various tasks and projects as they arise and upon manager’s request.
Requirements:
-Bachelor's degree in Business Administration major in Human Resources, Psychology, -Sociology is preferred
-Minimum of 5 years of relevant work experience
-Fluent in English, both written and spoken
-Proficient in Microsoft Office applications
-Familiarity with Taiwan Labor Law
-Demonstrates empathy and a strong ability to manage sensitive issues with fairness and discretion
-Excellent analytical thinking and problem-solving ability
The incumbent will be responsible for managing talent and L&D activities, including capability assessments, cross-functional training coordination, and budget oversight for global and local programs. They will work closely with leaders and employees to identify learning needs, deliver effective training, and evaluate program impact aligned with business goals.
As a Learning Development Officer, you will:
- Drive the execution of a strategic, compliant L&D roadmap aligned with factory talent needs by curating annual training plans, closing skill gaps, and enhancing organizational capability.
- Champion People-Centricity and New Ways of Working by delivering engaging programs through SF Learning and Global Business Services, ensuring timely rollout and tracking of technical training.
- Provide consultative support for the Performance Appraisal process, manage improvement cases with stakeholders, and ensure accurate tracking and reporting of SF system forms.
- Support talent strategy and organizational development by delivering people analytics from EES insights and driving global and local Talent Management initiatives.
- Develop and maintain L&D policies, support ASP and budget planning, and ensure cost-effective implementation.
- Manage various tasks and projects as they arise and upon manager’s request.
Requirements:
- Bachelor's degree, preferably in Human Resources, Psychology, or Sociology
- Minimum 3 years of relevant experience in a similar role or field
- Fluent in English and Chinese; proficiency in Taiwanese or Hokkien is an advantage
- Strong skills in Microsoft Office, especially Excel and PowerPoint
- Excellent vendor management, presentation, organizing and planning abilities