* Comply with Medtronic’s Business Code of Conduct.
* Gain fundamental knowledge of disease management and able to convince customer with product features and benefits with scientific evidence (detailing aids).
* Provide technical backup at follow-ups, clinics and implants as required if applicable.
* Define customer list and set priority, then conduct sales calls with proper timing to promote assigned products and provide services to existing customers.
* Know advocacy within responsible accounts to assure access and product availability.
* Know customer’s practice and needs to further provide solution with MDT products and timely services.
* Start business conversation with customers, then provide basic knowledge of cross team to them to enhance overall MDT business potential.
* Learn to collect and report market intelligence of account/territory sales achievement, concerning overall MDT business.
* Assist in most sales and marketing activities to maximize Medtronic revenue within assigned territory.
* Learn to adopt corporate systems effectively in daily sales operation to optimize sales activities in line with accounts and sales plans and also to monitor inventories and maintain accurate consignment.
1. Responsible for achieving sales quotas through the direct sale of PD (Peritoneal Dialysis) products. Implement sales strategies to attain sales volume, product mix and profit objectives.
2. Calls on prospective customers, delivers effective sales presentations, provide technical and administrative product information and/or demonstrations, organize hospital seminars, and quotes appropriate customer prices.
3. Monitors sales against forecasts and participates in the determination of market potential for the territory.
4. Works closely with clinical specialist/manager, customer service and operations to ensure high levels of customer satisfaction.
Responsible for sales of diagnostics and medical devices to all hospitals units, research institutions, and reference laboratories. In carrying out all jobs related activities, the Department and its personnel must in compliance with DOH rules and regulations, environment laws, internal and U.S. FDA regulatory requirement, financial rules and practice, Code of Business Conduct, and local law and company regulations as stipulated in Abbott Taiwan Employee Manual.
• 1% renewal rate of profitable business
• Net Promoters Score
• Territory Sales Plan achievement – Base business sales and new business growth
• Account EP Plan improvement
• First Line Service KPIs
RETENTION RATE:
- Ensure instrument analytical turnaround time (uptime/repair/maintenance).
- Conduct customer business review (KPI reviews).
- Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes).
- Identify customer training requirements.
- Coach customers and share knowledge (education).
- Identify and resolve customer pain points (troubleshooting).
- Replenish and control inventory.
- Build image and brand in eyes of customer.
- “Sell” or reinforce Abbott’s total solution value offering.
- Collect and transmit VOC (Voice of Customer).
REVENUE:
- Renewals of most of the assigned accounts (adhering to standard renewals procedures).
- Menu expansion (utilization of existing products, new product launches).
- Service sales.
- Product promotion.
- Value creation.
- Order management.
- Contract management.
- Identify/open door for opportunity to expand offering into other departments (prospecting, not doing).
- Spare parts management.