1. 協助客戶對於商品價格的查詢及報價相關的問題
2. 負責訂單的處理,安排出貨及催貨執行以滿足客戶需求
3. 與QA聯繫處理客訴,必即時完成RMA
4. 協助樣品訂單的下單及催貨
5. 負責部門相關文件之整理,建檔以及追蹤,於有效時間內回覆顧客信件
6. 協助業務人員處理銷售業務相關之公司內部行政作業
7. 定期提供業務銷售狀況報表,供業務人員或部門主管參考
8. 主管交辦事宜或部門後勤支援
9. 產品價格每日隨行情波動,及時反饋客戶報價需求
1. Manage daily execution of customer service activities pertaining to the
arrangement of warehousing, distribution and import/export shipments.
2. Work and assist the Sales team in managing their Customer pre & post
shipment.(Ensure proper and timely execution of working instruction.)
3. Update customer production change requirement within Future System to
optimize inventory planning.
4. Elevate any potential delivery shortfall to respective sales personnel for
awareness and communication.
5. SAP system maintenance and custom system execution.
6. Monitor closely the progress of work orders and keep customer informed on
regular basis.
7. Coordinate and monitor import/export relevant information and documents,
ensuring the information in documents is correct.
8. Ensuring timely submission of inventory reports and stock reconciliation if
happens.
9. Coordinating with local collecting/delivery agents for self-collection/delivery
cargos.
We are looking for a dedicated and detail-oriented Customer Service Agent proficient in English, Korean and Mandarin to support our international clients. Be part of a collaborative team committed to delivering outstanding customer experiences while maintaining the highest compliance
Responsibilities
.Respond professionally to customer inquiries through written communication channels.
.Address a wide range of customer issues, including account support, troubleshooting, product inquiries, and updates, ensuring resolution and satisfaction.
.Collaborate with internal teams to resolve escalations and complex cases effectively.
.Stay updated on company policies, daily announcements, and evolving service standards.
.Adhere to data privacy regulations and maintain precise records in accordance with standard operating procedures.
.Provide constructive feedback to enhance processes and improve the overall customer experience.
Requirements
.Language Proficiency: Advanced written Mandarin and intermediate English, Korean. These languages are utilized daily, with English as the company's primary working language.
.Technical Skills: Familiarity with basic computer operations and customer service tools or platforms.
.Flexibility: Willingness to work shifts, including weekends and public holidays. Holiday pay complies with the Labor Standards Act.
.Compliance Awareness: Strong dedication to confidentiality and adherence to data privacy standards.
Additional Notes
.We are proud to work with a diverse range of reputable international clients across various industries, all of which maintain a strong commitment to ethical business practices. Please note that our clients' operations do not involve gambling or related .Client assignments will be confirmed upon hiring.
.To ensure the privacy of client and customer data, personal electronic devices (e.g., mobile phones) are strictly prohibited in the workspace but may be used in designated areas.
.Recent graduates are welcome to apply. A comprehensive 4-6 week training program, conducted in English, will be provided with full pay during the training period.
工作內容:
.透過韓文&中文&英文文字(Email)為全球消費者排除問題。
.確保客服功能正常運作並持續提升服務品質。
職務要求:
.中文精通,讀寫具備與消費者溝通之能力。
.韓文讀寫中等,TOPIK 5以上尤佳。
.英文讀寫中等。
.需配合輪班(依班表有機會於假日、國定假日出勤),國定假日出勤薪資依勞基法計算。
.具備基本電腦操作能力。
月薪:
.新台幣40,000起
其他工作事項說明:
.為保障客戶與使用者隱私及資料安全,無法於工作空間使用手機等電子產品(辦公室其他區域可使用)。
.歡迎新鮮人加入,報到後公司將提供4-6週完整產品知識及相關訓練課程(中&英文授課、期間支付全薪)。
.實際負責客戶將於錄取後安排(客戶皆為美加外商公司,非博弈產業)。
※歡迎持有台灣大學/研究所學歷之外籍人士投遞履歷※
Welcome to apply if you possess a bachelor's or master's degree in Taiwan.
【Job Description】
We are looking for a 1st line support service representative to assist our client with technical problems when using our products and services. Technical Service responsibilities primarily include resolving client queries, recommending solutions, and guiding product users through features and functionalities. In addition, this role also keeps eyes on the monitoring of the performance of production IT Systems and be the point of contact for escalation for clients and internal groups. To be qualified for this role, you must believe in the power of collaboration, guide your daily interactions and behaviors as such, and strive to steadily maintain and improve the effectiveness of collaboration among partner teams and clients.
【Duties and Responsibilities】
1. Client support.
--Take end-to-end ownership of client issues, including initial troubleshooting, identification of root cause, issue resolution, and final close-out communication.
--Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
--Properly escalate unresolved issues to appropriate correspond teams (e.g., Tier1/Tier2 support).
--Follow up with clients to ensure their technical issues are resolved and ensure all issues are properly logged.
--Take appropriate steps to bring any open support cases to resolution on time.
--Under general supervision, in a 24/7 inbound contact center environment, respond to client queries promptly and accurately, via email and instant messaging channels.
2. System monitoring and escalations.
--Be the contact for system, service, and operation activity monitoring communication, ensuring that all issues are addressed and handled.
--Proactively monitor system performance and apply an effective solution.
--Report and update business stakeholders effectively when a high urgency incident occurs.
--Function as the first point of escalation contact for clients and internal groups.
1- 訂席組
A. 負責接聽客人訂位電話及回覆客人對於各門市提問
B. 需清楚了解館內各門市最新資訊及營業項目
C. 積極維護顧客關係與提供優質服務
D. 主動建置及維護客怨與建議意見,並確認資料回報完整性
E. 其他主管交辦事項執行及支援會員專案活動
F. CRM、eBooking系統維護管理
2- 顧客關係組
A. 會員服務、客服紀錄建檔與維護
B. 會員訴怨處理、反饋資料彙整及分析
C. 會員APP訊息更新、推播
D. 會員開發規劃
E. 會員活動策劃及執行,提升會員忠誠度
F. 執行例行性會員事務及行政庶務
G. 會員中心數據分析與管理(活動滿意度、成長率等)
3- 上引水產客服櫃台
A. 現場電話接聽
B. 現場顧客關係維護與客訴處理
C. 操作CRM系統紀錄顧客需求與問題、掌握執行進度
D. 賣場動線引導與商品介紹推薦
E. 視營業需求支援銷售服務
F. 具備良好溝通能力及電話禮儀與客人應對