「(MNC)Fintech -Global Customer Service Specialist」的相似工作

這份工作不僅是回應問題，更是成為用戶最信賴的技術夥伴。 您將深入了解我們為中國用戶設計的數位產品，並協助他們解決網路環境下遇到的問題。 _____________________________________________________________________________________________ ※【日常工作】： 1. 用戶諮詢與問題解答：透過線上文字系統，了解用戶提問，並結合內部後台資訊，提供簡潔、有效的解決方案與操作引導。 2. 客訴處理與關係維護：有效處理產品的異常情況，追蹤問題處理進度，確保用戶獲得滿意答覆。 3. 服務紀錄與知識庫優化：協助客服主管建立與更新客戶服務紀錄、維護與優化 FAQ、SOP 等內部知識庫。 4. 用戶回饋蒐集與產品優化觀察：系統地蒐集用戶遇到的共性問題與需求，彙整並回饋給相關部門，促進產品與服務優化。 5. 提升用戶體驗與滿意度：不僅解決問題，更將複雜的網路技術，用簡單易懂的語言傳達給用戶，消除操作的使用障礙，提升顧客體驗與忠誠度，協助公司建立良好品牌形象。 ※【必要條件】： 我們正在尋找一位能獨立運作且邏輯清晰的夥伴，您需要： 1. 清晰的邏輯與溝通能力：能夠有條理地進行書面溝通，準確理解他人所述，也能讓他人準確理解你。 2. 學習與整合能力：樂於學習新知，能快速熟悉產品知識與內部系統，並習慣透過搜尋或提問來解決問題。 3. 具備合作與成長心態：願意與公司一同成長，並獨立尋求進步。 4. 熟悉數位協作工具：習慣使用線上文書工具（如 Google Docs / Sheets），對新科技與數位工具有好奇心與接納度。 5. 客服或技術支援相關經驗：曾有軟體或數位產品的客服經驗尤佳，能讓您更快上手。 ※【加分條件】： 1. 對中國網路生態有興趣或了解：認識或使用過中國主流 App（如小紅書、微博、微信、抖音等），有助於您更理解用戶情境。 2. 能識讀簡體中文：能理解中國網路用語及簡體字。 3. 善用效率工具：有使用 AI 工具或數位筆記（如 Notion）來優化工作流程或個人學習的經驗或習慣。 4. 具備 VPN 或其他跨境網路工具的實際使用經驗。

客服人員三個月後(需輪班) 1. 線上留言回覆問題。 2. 將網卡問題反應回報給相關單位並追蹤。 3. 協助客人處理網卡設定問題 4. 依客戶需求提供報價 5. 透過良好的溝通和專業的知識，提供高品質的服務給客戶。 6. 維繫與客戶間的良好互動，提升客戶服務滿意度的核心價值。 本職務所需人員將協助公司與客戶進行即時文字對談，處理客戶問題及投訴事宜，並提供高品質的服務給客戶。該職位在快速發展的數位市場中具有很大的發展前景。 歡迎負責任感有效率、頭腦清晰、敏捷細心的您加入，成為我們重要的夥伴。如果您符合以上條件，請立即應聘並表達對本職位的興趣。

Introduction to the job Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?  If this sounds like you and if you have a strong customer oriented mindset, here is your mission. Role and responsibilities For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost. Time is of the essence to ensure a seamless production of our customers without interruptions on our machines. -Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution -Monitoring of worldwide shipments  -Ability to resolve complex issues and drive improvements to further optimize processes -Ability to support escalations and provide communication proposals for review -Constructive and reliable communication with worldwide stakeholders from all departments within ASML -This position requires shift work. Education and Experience Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred -Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred -A tactical thinker with strong interpersonal and communication skills -Analytical thinking and ability to organize and prioritize workload Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.  There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: -Stress-resistant; act under high pressure -Flexible; willing to go the extra mile for the customer -Excellent professional communication in English, written and oral -Drive for results; does not stop until solution has been found, even when obstacles arise -Team player -Change management competencies -Convincing, pro-active and “can do” mentality -Cultural awareness -Experience with ERP system(s), SAP R/3 knowledge preferred -Ability to prioritize Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

• 以個人、人與人之間的互動和尊嚴對待所有公司客人和訪客。 • 以不同的方式思考營運中心服務及其如何影響客戶體驗。 管理者將對系統、流程和品質 標準產生影響，這將增強我們卓越的服務策略。 • 負責查看和監控視訊監視器以發現未經授權和/或不安全的行為。 • 負責監控門禁系統電腦的可視和響鈴警報。 • 負責所有生命安全、氣體儲存、門禁控制和防損系統及相關子系統的正確運作和監控。 必須能夠依警報的重要性排優先次序並有效地利用可用資源。 • 在發生安全或安全警報、安全系統服務呼叫和緊急應變調度時，根據需要派遣保全人員。 • 與各種人員互動，包括：公司、訪客、公共安全官員、員工和大眾。 • 執行公司政策和程序。 • 保持關鍵控制。 • 必要時通知、協助及指導緊急應變人員。 • 根據需要派出巡邏人員。 • 根據需要填寫與工作相關的表格和/或日誌和事件報告。 • 依照定期維護計畫參與安全系統的測試。 • 觀察並報告所有異常活動。 • 根據觀察和指示向機構報告所有建築公用設施和服務問題。 • 監控所有帳戶安全人員的行動和位置，以加快服務請求和緊急回應並確保員工安全。 • 負責所有安全電話、呼叫器、無線電和對講通訊系統的正確操作和監控。 • 根據需要為新的安全營運中心人員提供培訓。 • 透過一鍵式服務管理員工、客人和訪客的評論和投訴。 一鍵式服務意味著經營者擁有處 理任何客戶需求的自主權和權力。 • 與公司的客人和訪客建立正面的情感聯繫。 • 始終如一地提供卓越的世界級安全體驗。 • 應謹慎行事並嚴格保密。 • 在處理或化解困難情況時必須保持鎮定。 • Treat all company guests, and visitors with personal, human-to-human interaction, and dignity. • Think differently about operations center services and how they impact the customer experience. The Operator will have an impact on systems, processes, and quality standards which will enhance our exceptional service strategy. • Responsible for viewing and monitoring the video surveillance television monitors for unauthorized and/or unsafe actions. • Responsible for monitoring the access control system computer for visible and audible alarms. • Responsible for the proper operation and monitoring of all life safety, gas storage, access control and loss prevention systems and related subsystems. Must be able to prioritize alarm criticality and utilize available resources effectively. • Dispatch security personnel as required in the event of security or safety alarms, security systems service calls and emergency response dispatches. • Interact with a variety of persons, including: companies, visitors, public safety officials, employees and the general public. • Enforce company policies and procedures. • Maintain Key control. • Notify, assist, and direct emergency personnel as necessary. • Dispatch patrol as needed. • Complete job-related forms and/or logs and incident reports as needed. • Participate in testing of security system on regular maintenance schedule. • Observe and report all unusual activity. • Report all building utility and service issues as observed and instructed to facilities. • Monitor the movements and locations of all account security personnel in order to expedite service requests, and emergency response and to ensure employee safety. • Responsible for proper operation and monitoring of all security telephone, paging, radio and intercom communication systems. • As required provide training for new security operations center personnel. • Manage employee, guest, and visitor comments and complaints with one-touch service. One-touch service means an Operator has the autonomy and authority to handle any customer needs. • Create a positive emotional connection with company's guests, and visitors. • Consistently deliver exceptional world-class security experience . • Shall be discreet and maintain strict confidentiality. • Must maintain composure in handling or diffusing difficult situations.

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: CS Learning & Development Specialist Position Overview We are looking for a CS Learning & Development Specialist. This role will be responsible for developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence. Key Responsibilities - Quality Assurance Implement quality monitoring processes, conduct audits across multiple customer interaction channels (call, email, chat), and ensure adherence to service standards. Analyze QA data to identify service quality, CSAT and areas for improvement, providing targeted feedback and coaching to OSP. Organize calibration sessions with QA teams and OSP to maintain consistent evaluation standards, working closely with operations to develop performance improvement strategies. - Training & Development Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. Work with stakeholders to identify training needs, customize learning solutions, and assess training effectiveness through feedback and performance analysis. - Knowledge Management Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and alignment with process updates, policy changes, and product launches. Enhance structure, searchability, and usability of the knowledge base to boost agent productivity and reduce resolution time. Gather insights from agents and stakeholders to refine content and implement enhancements based on user needs. Qualifications & Requirements - Experience: At least 3 years of experience in Training, Quality Assurance, or Knowledge Management. Experience in an E-commerce or BPO customer service environment. Familiarity with ticketing systems (e.g. Zendesk). - Skills: Ability to manage multiple projects in a fast-paced environment. Excellent communication and collaboration skills. Strong problem-solving abilities and critical thinking. Ability to analyze performance data and develop actionable insights. - Education: Bachelor's degree in business, education, communications, or languages field. - Work Schedule: This role follows a 365-day rotational schedule, with standard working hours of 9:00 AM to 6:00 PM, including weekends and public holidays on a rotational basis, subject to adjustment based on operational workflow.

【Who We Are?】 Hytech是一個年輕、充滿活力的團隊，專注於推動金融科技行業的企業技術轉型，是全球領先的管理技術諮詢公司。創新思維和扁平化的管理，讓團隊成員以公開、透明的方式自在工作，也為全球客戶提供卓越的商業價值服務。 【Why Join The Team?】 Customer Service Team 是Hytech與客戶之間最直接的橋樑，肩負協助解決客戶需求、提供優質服務的使命。在這裡，您將接觸最新的金融科技知識，並在實務中不斷提升溝通與服務技巧。同時，團隊與來自不同國家的跨部門同仁合作頻繁，讓您有更多機會實際運用英文，提升國際工作力。Hytech採用扁平化管理制度，讓每個聲音都被聽見，溝通更開放、氛圍更友善。 我們正在尋找一位具有豐富經驗的 CS Team Lead，一同帶領團隊成長，優化服務品質，並推動客戶體驗升級。 --- 【身為團隊的一份子您將負責】 1. 監督日常運營：管理團隊成員的考勤、工作安排、季度/年度KPI設定和績效考核。 2. 指導和培訓團隊成員：提供全面支持和培訓，確保團隊成員有效履行職責並實現共同目標。 3. 處理重要客戶投訴：及時處理優先級高的客戶投訴，確保及時準確地提供信息更新並立即解決客戶問題。 4. 提供定期績效報告：每月為部門主管準備報告，分析團隊績效、數據趨勢和進展，同時突顯潛在問題並提出解決方案。 5. 優化團隊流程：利用出色的寫作技巧來創建、編輯、審查和完善團隊工作流程，確保效率並與客戶需求和品牌標準保持一致。 6. 優先處理業務任務：根據客戶需求和品牌目標有效地優先處理業務流程。 7. 促進協作：積極促進團隊內部、公司其他職能部門和第三方供應商之間的溝通和問題解決。 8. 協助項目管理：支持團隊成員管理項目並完成其他主管交辦的任務。   【期待您具備的能力與特質】 1. 領導和團隊管理能力：證明具有帶領和激勵團隊取得卓越成果的良好記錄。 2. 客戶服務導向：擁有對客戶服務原則的深刻理解，並致力於提供卓越的客戶體驗。 3. 溝通和人際交往能力：與團隊成員、客戶和利益相關者有效溝通，建立積極和富有成效的關係。 4. 問題解決和分析能力：證明能夠識別、分析和解決複雜客戶問題和團隊挑戰。 5. 時間管理和組織能力：有效地管理多項任務，優先考慮工作量，並在壓力下按時完成任務。 6. 主動性和積極性：積極尋求改進團隊流程、提高客戶滿意度並為部門整體成功做出貢獻的機會。 --- 【工作安排】 *輪班制 : (每月固定班別) *班別/時間：早班 09:00-18:00 (若有必要需支援晚班14:00-23:00) *需與夥伴一同輪值國定假日出勤，依法給付加班費 *另享有季度績效獎金

1. 需有POS、ERP 相關產業（客服/系統導入/維運） 2年以上工作經驗（如無相關經驗，請勿投遞履歷） 2. 建立、檢核及修正標準化之作業流程，以提供最有效 率的顧客服務。 3. 制定與管理客服中心各類績效指標。 4. 進行客服人員的培訓、激勵、輔導及管理。 5. 協助前線客服人員處理客訴案件。 6. 督導、並修正不當之服務行為或產品資訊，以確保高 品質的服務。 7. 建立人員培訓制度，督導課程的執行，以提升人員專 業技能。 8.撰寫並維護產品功能的教學手冊 9. 外勤維修機動性可協調配合 10. 帶領客服團隊，協助業務單位，進行客戶端POS 系 統導入與上線

【Who We Are?】 Hytech是一個年輕、充滿活力的團隊，專注於推動金融科技行業的企業技術轉型，是全球領先的管理技術諮詢公司。創新思維和扁平化的管理，讓團隊成員以公開、透明的方式自在工作，也為全球客戶提供卓越的商業價值服務。 【Why Join The Team?】 作為全球交易投訴專案經理，希望能夠發揮統整作用，負責跟進各業務線及品牌的相關事務，整合跨部門的資源與進度，並賦能團隊，協助減緩各主管在業務追蹤及事務管理上的壓力。 PM將透過定期會議與溝通，確保資訊透明化與目標一致性。 未來，交易投訴部門不僅會持續負責投訴處理，還會有更廣闊的發展空間與優化方向： • 團隊定位升級：從單純的投訴處理，擴展至客戶體驗優化與風險預防。 • 業務跟進優化：更有效率地追蹤各項業務進度，避免信息遺漏。 • 科學化專案管理：建立清晰的里程碑與關鍵指標（KPI/OKR），推動專案順利推進。 • 溝通與彙報機制：加強跨部門溝通，並能以部門視角整理報告，定期彙報給高層管理與投資者，確保資訊透明與價值體現。 --- 【身為團隊的一份子您將負責】 • 負責從系統雛形規劃、需求訪談、進度控管、測試驗收至專案結案的完整執行。 • 整合多品牌檔與專案流程，確保專案資料與進度一致性。 • 掌握專案里程碑與關鍵進度（OKR/KPI），推動跨部門協作。 • 負責跨部門技術專案的整體規劃與落地執行，確保資源有效整合與目標達成。 • 與 其他內外部利益相關者保持良好溝通，推動專案順利進行。 • 管理並帶領 1–2 人團隊，提供任務分配、進度輔導與績效追蹤。 【期待您具備的能力與特質】 • 具備跨部門溝通協調及資源整合能力，能有效解決問題。 • 熟悉專案管理流程，具備需求分析能力與良好的邏輯思維。 • 具備簡報與檔撰寫能力，能獨立完成彙報（PPT）。 • 個性細心、積極、責任感強，樂於接受挑戰。 • 承壓能力強，能同時處理多個專案。 --- 【工作安排】 *工作日：週一至週五 *班別/時間 : 09:00 - 18:00 *另享有季度績效獎金

主要協助網紅行銷企劃經營平台

1.客服專線接聽、信件問題處理、異常問題追蹤等服務 2.使用線上即時對談系統，幫助顧客解決問題、客服例行工作協調管理 3.處理客訴案件，維持並提升客服品質 4.記錄客戶諮詢內容，反應需求至相關部門 ★提供優渥夜間值班津貼 ★每月享有依績效評估之獎金

本職位需直接管理客服組長與客服人員，統籌排班制度與缺班補位機制，確保每日客服營運穩定。 需制定並持續優化客服 SOP、考核制度、值班規範與績效回報流程，定期主持內部客服會議與對客戶回報簡報。 此職位需具備良好的溝通協調能力、 管理思維與高抗壓性，並能在緊急情況下協助處理客服支援與客訴危機。

1. 房東/客資料維護及管理(含系統登打) 2. 處理維修案件分派作業 3. 管理報表更新製作及維護 4. 房東/客聯絡與預約行程 5. 續約/點交/催收客服追蹤及回復 6. 主管交辦事項

1.協助客戶經理日常工作開展，提供例行及必要性之工作協助，處理突發狀況。 2.VIP客戶維護，並協助跨部門溝通協調工作。 3.協助主管業績彙整，出具日、季及年度相關報表。 4.協助部門季度績效考核作業。 5.其他主管交辦事項。

1. At least middle to high level English writing, listening, and speaking. 2. Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control. 3. Be visible and observant at all times, greeting staff, guests, and vendors in a courteous and attentive manner. 4. Respond immediately to distress calls, panic alarm, and emergency calls for disorderly conduct, disruptive persons, and incidences swiftly and appropriately. 5. Collaborate with other security officers for effective protection and coverage. 6. Patrol property on foot, securing personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions. 7. Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents. 8. Complete daily reports, including relevant information, observations, surveillance footage, and signatures. ※Working hour per shift : 12-hour Total working hour per month : 288 hours/m Break-day/month(排休制不包含特休): 6-10 days(excluding Employee annual special leaves)

1. 與船公司、同行協商運價 2. 處理、審核進出口報關之資料與文件,進出口三角一條龍作業 3. 聯絡工廠、船公司和報關行，進行交期確認、排船、簽 S/O、文件檢查等聯絡事項 4. 其他主管交辦事項

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and diverse team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. Job Title: Senior Security Technical Project Manager Location: Netgear Taiwan Engineering Center, Neihu, Taipei, Taiwan About the Role: As a key member of the NETGEAR Taiwan Engineering Center, you will lead initiatives to ensure the security of our home wireless networking products. This role combines hands-on technical expertise with project management responsibilities, with a strong focus on resolving security issues in existing firmware and driving the design of new security software features. You will work closely with internal teams and external partners to protect our products against emerging threats and maintain a high standard of security across our product lines. Key Responsibilities: • Identify, investigate, and drive mitigation of security vulnerabilities in existing firmware in a timely and effective manner. • Collaborate with third-party vendors, ODM partners, and in-house engineering teams to resolve security issues and coordinate timely delivery of solutions. • Lead and coordinate the design and implementation of new security software features, ensuring alignment with current threat models and product architecture. • Monitor the latest security trends, vulnerabilities, and threat intelligence, and assess their relevance to NETGEAR products. • Provide expert guidance on secure design practices for both hardware and software development. • Manage end-to-end project execution, from planning through delivery, ensuring milestones are met and cross-functional alignment is maintained. • Track and report project status, risks, and mitigation plans to stakeholders. • Contribute to process improvements that enhance security development and vulnerability response workflows. Please also apply for the position at our website to speed up the process, thank you! https://jobs.ashbyhq.com/netgear/e8ecd733-bf0b-42c9-949a-15a14103189f

◎ 工作內容 1.線上客戶服務 (線上系統客戶回覆)。 2.客戶資料及數據審核，確認是否異常。 3.維護現有客戶關係， 問題處理進度追蹤。 4.與客戶建立良好的關係，提升客戶滿意度。 5.每日服務報表製作。 6.樂於團隊合作，達成目標。 7.完成部門主管交辦工作。 ◎ 備註： 1. 有耐心細心，具備良好的溝通協調能力，並有處理緊急事務的應變力。 2. 有客服、風控相關經驗一年以上優先。 3. 需可配合輪班。 ◎ 上班時間 【需配合輪早晚班】 早班07:00~15:00 中班15:00~23:00 夜班23:00~07:00

ACTIVITIES Customer Service: • Handle customer orders and key in SAP system. • Check order price, stock availability and follow up delivery. • Issue production/decanting/purchase request when out of inventory. • Notify customers for cash payment and prepare pro-forma invoice. • Handle customer feedback and provide report when case closed. • Handle customer request on goods return & exchange / sample request / SDA (credit note). • Assist sales/marketing team regarding customer promotion scheme. Reporting: • Provide inventory report to sales team weekly. • Provide sales report to sales team twice a month. • Provide backorder report to sales team in the mid of every month. • Provide monthly customer statement for some specific customer. • Provide customer incentive report list every month. • Provide MBR report monthly. Others: • Maintain Salsa Case in Salsa website for customer feedback. • Participate ISO internal/external audit. • Participate other project assigned by N+1. CONTEXT AND ENVIRONMENT • Under standard customer offer procedure to serve about 130 customers including 33 contracted distributors. • A tough supply management environment impacted by force majeure factor. ACCOUNTABILITIES • Ensure that all customer orders are well follow up with standard customer offer. • Ensure that all customer feedback are well closed.

Jubo 正在招募 Customer Service Consultant 客服顧問加入其位於台灣新店總部、針對台灣本地市場的產品研發團隊。對於真正合適的人選，這會是可以與高速成長、並擁有廣大國際連結的科技公司合作的獨一無二機會。 如果你是熱衷從零開始加入團隊打造成功企業、並且擁有能夠在快速變化環境中蓬勃成長的敏捷度與適應力，那麼這個角色會很適合你。身在一個十分活力的團隊，你將能對 Jubo 的事業有直接影響力，在我們的工作生態下跨足眾多領域，並且接觸到前線最新科技。我們的創辦團隊期許能形塑一個讓所有員工能持續發展潛能、培植專業力的環境。我們目標大膽，追求卓越。 職務範疇 1.負責長照系統導入教育訓練與問題解答。 2.負責系統客戶培訓等企劃與教材準備。 3.支援資料匯整及數據導入，追蹤客戶使用狀況服務，回饋於公司策略之參考。 4.此職務需配合不定期國內當日往返之出差。 5.能以良善的溝通技巧，有效梳理客戶需求。 6.六日需配合輪班，時間為下午14:00~ 16:00 7.國定假日需配合輪班，時間為下午13:00~ 17:00 必要條件 1.熟悉word、excel 操作。 2.大學以上企業管理、資訊、教育輔導、社工或護理相關科系所畢業背景尤佳。 3.對服務客戶有熱忱，喜歡與人互動，認真負責，具溝通協調能力。 4.邏輯分析能力強、具高度抗壓性與執行力。 5.了解醫療、高科技製造業領域產業環境者尤佳。 6.喜歡研究運用3C工具，能整理編寫應用教材者尤佳。 7.兩年以上工作經驗 加分條件 1.有護理、長照、社工、藥師相關經驗者佳，有汽機者優先 2.瞭解長照、照護、醫療領域產業環境 3.會說簡單台語 薪資範圍：年薪NTD 420,000 - 560,000 我們重視的價值 1.身負社會責任：無論身份背景跟職業領域，我們期望每位員工能全方位兼顧謙遜、同理心、以及使命感，共事成長 2.熱愛探索學習：身在一個鼓吹終身學習的團隊，遇到新挑戰時，運用想像力跟執行力，找到多元方法實踐，向前邁進 3.自律及時間管理：我們自詡每位員工能良好自治並有所貢獻，鼓勵以更聰明的方式達成任務同時恪守職業倫理 4.堅毅的一顆心：創業精神不止於領導團隊，每一位成員都是參與、揉合並成為延續創新文化的重要一部分。勇敢踏出第一步，試錯再學，一起迎接未知挑戰。 關於 Jubo 智齡科技 Jubo 智齡科技是亞洲最大、致力於高齡照護產業的全方位科技企業。我們是一個想要打造新世代人性化照護和高齡生活的團隊，跨足行動科技、使用者經驗研究、資料科學、空間設計、護理及社會工作、海內外商業策略及客戶成功等專業領域。透過「We Connect Care」的核心價值，期許 Jubo 的科技開發應用，能夠順暢地串連跨系統資料、協助不同角色溝通，讓照護人員輕省、家人安心、專業決策者更放心，把省下來的時間心力，建立與高齡者更溫暖的互動連結。 自 2019 年，Jubo 數位照護健康資訊解決方案已經服務超過750間長照、日照機構及居家服務單位，130,000名高齡住客、47,000 位照護專業人士，處理千萬等級的照護資料。Jubo 已獲得多項新創事業獎項殊榮、並持續鑽研技術與國際專利認證。研發總部位於台灣台北，同時正在拓展亞洲及北美的服務據點。歡迎你成為我們的夥伴，一起打造對高齡化社會具有正面影響力的世界級科技產品。

工作敘述： 此職缺為扮演半導體無晶圓製造商與供應商及內部量率工程單位之間的Tier 1 支援。 1. 晶圓代工廠資料傳送流程與資料正確性檢核 (MES/ERP/Shipment透過雲端地端設備傳輸) 以及問題排查。 2. 半導體封裝測試廠資料傳送與資料正確性檢核與問題排查 (Data pipeline的異常管理)。 3. 提供Tier 1層級技術支援 (資料庫以及雲端地端 Data pipeline ETL相關問題)必要時升級問題至Tier 2層級尋求支援。 4. 資料自動化流程成優化 (含程式[Script]撰寫等)。 5. 其他主管交辦事項。 所需技能： 1. SQL 基本語法使用 2. Unix基本指令 (Command line) 3. 基礎雲端與ERP知識 4. Python /Java 或任一程式設計基本概念 5. 基本商用英文，多益600分以上 6. 熟悉 ticket 管理系統 (例如: Jira) 加分項： 1. 製造業背景，對電子業生產流程有基本了解 2. 能細心排查資訊部門的問題並與相關單位提出解決對策 3. 能以基本英文開會 學歷：專科以上 科系限制：資訊工程(管理)/工業工程(管理)

1.線上即時幫助客戶解決使用上的問題。 2.線上即時訊息與信件回覆。 3.處理客戶金流訂單問題。 4.接聽客服電話專線。 5.問題回報。 6.此職務無需出差/非約派遣或約聘人員。 7.此為輪值性工作需輪三班，每週排休兩天。 早班07:00~15:00 中班15:00~23:00 夜班23:00~07:00